Applications Support

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement and private wealth management products and services. With over $5 billion in revenue and almost 20 000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry‑leading success in mergers and acquisitions.

Provide high level systems and application support to the business. Work with IT and business operations across diverse businesses to assess systems information needs and correspond with internal teams and external vendors to ensure resolution of key issues. Play an active role in the maintenance of key business systems across various platforms.

• Serve as third level support for Enterprise Broker Applications and specialty applications
• Receive and respond to service requests and incidents in a timely manner adhering to established SLA and OLA time frames
• Review error logs; research and resolve problems
• Work with vendors and internal teams to research and resolve problems
• Identify recurring issues and provide solutioning to prevent future occurrences
• Responsible for maintenance of assigned systems including scheduled utilities
• Monitor application performance and develop recommendations for corrections and improvements
• Coordinate with Service Desk lead on introduction of new applications and accompanying Maintenance and Support SOPs
• Mentorship and cross‑training of team members
• Develop training material, knowledge base articles and support documentation for both the immediate team as well as the first level Service Desk team
• As required coordinate activities with technical support staff and operations management
• Occasional weekend and after‑hours support as required

• 3 years experience required working with and administrating backend/servers.
• Working knowledge with the following technology domains:
  SaaS technologies
• 1–2 years experience required working with MS SQL, MS Office 365 and Power Shell
• 1 year experience working in a distributed network environment.
• 2 years experience working with end users and providing production support.
• Strong organizational skills; detail oriented with the ability to handle multiple projects and priorities concurrently.
• Excellent interpersonal skills required.
• Strong time management and organizational skills.
• Self‑motivated and proactive team member who will utilize time efficiently, share knowledge and be receptive to others ideas.
• Desire to exceed customer expectations by providing world‑class customer service.

• 3 years experience administering a core Broker Management System preferred (Epic TAM, Sagitta or AMS
  360).
• 3 years experience in the Insurance industry preferred.
• 1 year experience developing test plans and data testing and verification of results.

Do you believe in the power of innovation, collaboration and transformation? Do you thrive in a supportive and client‑focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey and Washington states:
The expected salary range for this position is $70 K to $85 K and will be impacted by factors such as the successful candidate’s skills, experience and working location as well as the specific…