Project Coordinator - PrintIQ

Job Description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500.

Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About print

IQ:
Banyan's Portfolio Company

print

IQ is a leading cloud-based Print MIS platform serving the global printing industry. With teams across North America, Australia, and New Zealand, we partner with print businesses to modernize operations through scalable, SaaS-based solutions.

We are a fast-growing, remote-first organization that values ownership, collaboration, and customer success. As our customer base expands, we are looking to add a Project Coordinator to support and manage software implementation projects across North America.

The Role

The Project Coordinator will support and coordinate customer software implementation projects for print

IQ's cloud-based Print MIS platform. This role is highly client-facing and execution-focused, ensuring projects move forward smoothly, resources are well-coordinated, and customers remain informed and confident throughout the implementation lifecycle.

This is not a traditional, certification-heavy project management role
. Instead, it is well suited for someone who enjoys coordinating multiple work streams, working closely with customers and internal teams, and keeping projects organized and on track in a growing SaaS environment.

The role is fully remote within the United States and reports into the North American Operations leadership team.

Key Responsibilities

• Coordinate multiple concurrent customer implementation projects from kickoff through go-live
• Track project tasks, milestones, dependencies, and timelines using Zoho Projects and internal tools
• Ensure projects progress according to agreed schedules and service expectations
• Manage allocation and tracking of professional services hours across projects
• Maintain accurate project documentation, updates, and status reports

Customer & Stakeholder Management

• Serve as a primary point of contact for customers during the implementation phase
• Coordinate communication between customers and internal teams including product specialists, implementation consultants, and support
• Proactively follow up on action items, risks, and dependencies to prevent delays
• Build strong, trust-based relationships with customers by providing clear communication and consistent follow-through

Tools, Process & Administration

• Maintain accurate time tracking and project records to support billing and reporting
• Support internal project meetings, scoping discussions, and follow-up activities
• Use and maintain project management and collaboration tools including Zoho Projects and Notion
• Identify opportunities to improve internal coordination, documentation, and project workflows

General Support

• Assist with ad hoc operational and project-related tasks as needed
• Ask questions, seek clarification, and proactively gather information to keep projects moving
• Contribute to a customer-first culture and continuous improvement mindset

Required Qualifications

• 2–5 years of experience in a project coordination, implementation, or client-facing delivery role
• Experience working in a SaaS, software, or technology-driven environment
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Clear, professional communication skills (written and verbal)
• Comfortable working with remote teams across multiple time zones
• Proficiency with project management or collaboration tools (Zoho Projects, Notion, Jira, Asana, or similar)

Preferred (Nice to Have)

• Experience supporting software implementations or professional services projects
• Familiarity with cloud-based…