Sr Manager, Engineering Tech Lead

Job Description

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

The Senior Manager, Engineering – Conversational Commerce Core Product Innovation leads a team of engineers responsible for designing, building, and scaling the foundational capabilities that power McDonald’s next-generation digital ordering experiences. This role is critical to driving innovation, rapid iteration, and technical excellence across the Conversational Commerce platform, ensuring solutions are robust, scalable, and future-ready.

A core focus of this role is to deliver seamless, consistent, and personalized customer experiences across all channels—including drive thru, kiosk, mobile, web, and emerging platforms—by leveraging advanced AI and LLM technologies.

Company Values

At McDonald’s, our company values are at the heart of everything we do. As a leader, you are expected to:

• Serve:
  Put customers and crew at the center of every decision, delivering experiences that delight and inspire.
• Inclusion:
  Foster a diverse, equitable, and inclusive environment where every voice is valued and respected.
• Integrity:
  Uphold the highest standards of honesty, transparency, and ethical conduct in all actions and decisions.
• Community:
  Build strong relationships within our teams and with our partners, supporting the communities we serve.
• Family:
  Treat colleagues, partners, and customers with care, empathy, and respect, creating a sense of belonging for all.
• Growth:
  Champion continuous learning, innovation, and improvement—both for yourself and your team.

Product Innovation Leadership

• Lead the end-to-end development and continuous improvement of core Conversational Commerce services, with a focus on scalable architecture, AI/LLM integration, and seamless cross-channel experiences.
• Drive the technical vision and strategy for new product capabilities, collaborating with product management, UX, architecture, and infrastructure teams.
• Champion rapid prototyping, experimentation, and the adoption of emerging technologies to deliver differentiated customer and crew experiences.

AI/LLM Integration & Cross-Channel Expansion

• Architect and implement advanced AI/LLM-powered solutions that enable natural, context-aware interactions across all customer touchpoints—drive thru, kiosk, mobile, web, voice, and future platforms.
• Ensure that customer journeys are unified and personalized, regardless of channel, by building modular, extensible AI frameworks that support rapid onboarding of new experiences and markets.
• Lead the integration of large language models (LLMs) to support adaptive, multilingual, and contextually relevant interactions, driving consistency and delight across every channel.
• Develop and maintain scalable…