Desktop Support Engineer

Desktop Support Chicago Onsite

100% onsite downtown Chicago

• 3 years desktop or end user support
• Strong Windows and Microsoft Office
• Ticketing system experience
• Laptop hardware troubleshooting
• Comfortable supporting execs and billable professionals
• Service Now specifically
• Strong knowledge of Windows Operating systems
• Knowledge Service Now ticket systems
• Established laptop hardware experience
• Understanding of mobile devices calendar and mail support for iOS and Android
• Large corporate or professional services environment
• MSP background
• iOS and Android support exposure

100 percent onsite

Chicago

01/12/2026 07/10/2026

Summary:

The goal of the Customer Experience Associate (CX Associate) is to ensure clients employees receive a high level of support in a timely fashion in a fast-paced environment. Client employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customers Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices.

Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.

• Walk-up and desk-side IT support
• Windows 10 Office 365 SharePoint troubleshooting
• Laptop hardware repair and software installs
• Ticket ownership in Service Now or Remedy
• Printers copiers conference rooms video conferencing
• Asset tracking and inventory
• Major incident call participation
• Internal meeting and event tech support
• Routine maintenance of IT spaces and equipment
• Clear escalation and user communication

• Calm customer-first not a heads-down IT goblin

• Service Now specifically
• Large corporate or professional services environment
• MSP background
• iOS and Android support exposure

• Remote-only candidates
• Pure help desk call-center only backgrounds
• Zero enterprise or office-based support

This is an internal enablement role sell stability and visibility

Emphasize onsite presence and real human interaction

Loop location matters commuting tolerance is real

Cultural fit is just as important as technical basics

GT expects polish responsiveness and ownership

• Mac Os
• Active Directory
• Desktop Support
• Computer Networking
• Mobile Devices
• Windows
• Remote Access Software
• SCCM
• Help Desk
• Operating Systems
• Remedy
• Troubleshooting

Full Time

years

1