Technical Support Specialist

Technical Support Specialist, Chicago, IL

The Technical Support Specialist will serve as the in‑house IT assistant to the Lead Engineer for a growing 50+-employee firm, including resolving user‑specific and basic networking issues, managing relationship with external IT vendor, and suggesting and implementing technology‑related business‑improvement projects. Ability to troubleshoot and solve straight‑forward problems that do not have SOPs required. Company requires a full COVID‑19 vaccine (as defined by the Center for Disease Control and Prevention (CDC)) or an approved exemption as an accommodation.

Position requires 3 days Onsite and 2 days Remote, with occasional after‑hours and weekend work.

• Identify and resolve basic issues in office networking environment, including internet connectivity, file server and VPN availability, access to networked peripherals such as printers/fax/copiers.
• Work with external IT provider to ensure infrastructure networking and computing systems remain available.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions (including but not limited to automating data collection or entry; website design; basic coding/scripting).
• Setup and prepare offices with IT equipment.
• Assist with routine local technical projects and deployment of software updates/support.
• Work with the IT Lead to maintain or create policies, procedures, and processes (e.g., relating to data and network security, hardware/software usage; selection and replacement of computing equipment etc.).
• Assist IT Lead with managing external IT vendor relationships, tickets, and projects.
• Website maintenance and updates.
• Warranty equipment management.
• Software support and product research.
• IT inventory management; disposal; destruction.
• Assist with internal control matrix for SOC and scheduled SOC tasks.
• Maintain Emergency Contact Portal and IT Policy Handbook.
• Assist with conflict checks and related software.
• Assist OPS team with office coverage and supplies.
• Other Administrative functions as needed.

• 1+ years of IT experience with client, server, and network service delivery.
• 2+ years of experience with networking concepts such as VPN environments, Multi‑Factor Authentication (MFA).
• 2+ years of experience of troubleshooting in a multi‑user environment.
• 2+ years of experience in a professional environment.
• 2+ years of experience in PC and MAC troubleshooting.

• Bachelor’s degree in computer science or IT related field is a plus.
• Industry relevant certifications such as:
  CompTIA, Network+, Cisco/CCNA, Linux.
• Ability to explain complex IT concepts in simple terms.
• Ability to manage high priority projects.
• Excellent written and verbal communication skills.
• Proven ability to work successfully with limited supervision.
• Graphic Design skills are a plus.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.