Project Manager, IT Project Manager, Systems Analyst

Overview

At Four Kites, we help customers operate global supply chains that are efficient, agile and sustainable. As an Implementation Project Manager, you will lead enterprise‑scale deployments of supply chain visibility solutions for Global 1000 companies.

This role focuses on comprehensive program management, budget oversight, resource coordination, and delivery governance while ensuring successful adoption of our platform across complex logistics environments.

You will serve as the central orchestrator managing timelines, budgets, risks, and cross‑functional resources to deliver multi‑million dollar implementations on time and within scope while maintaining strong stakeholder relationships from C‑suite to operations teams.

Each program you manage directly transforms supply chain operations for major enterprises, delivering measurable ROI through improved visibility, reduced operational costs, and enhanced logistics efficiency across global networks.

• Oversee end‑to‑end delivery of enterprise supply chain visibility implementations from contract signature through hyper‑care transition, serving as the single point of accountability for project success.
• Develop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementations.
• Manage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parameters.
• Lead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C‑suite stakeholders.
• Coordinate cross‑functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third‑party integration partners across multiple time zones.
• Establish and monitor project KPIs such as schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post‑implementation value realization metrics.
• Identify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependencies.
• Manage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordination.
• Drive adoption of Four Kites’ standard implementation methodology while adapting approaches to customer‑specific needs and organizational constraints.
• Serve as primary point of contact for customer executive sponsors, IT leadership, procurement teams, and operations managers, facilitating all major project ceremonies.
• Develop and deliver executive‑level status reporting, including dashboard metrics, milestone achievement, risk summaries, and value realization tracking.
• Build strong relationships ensuring alignment on objectives, timelines, and success criteria, coordinating seamless handoffs with Sales and Customer Success teams.
• Create and maintain detailed resource plans allocating internal team capacity across implementation phases, tracking budget utilization and managing Time & Materials engagements.
• Forecast resource needs 3‑6 months in advance and optimize allocation across a portfolio of concurrent projects.
• Guide technical teams through complex integrations with customer ERP systems (SAP TM, SAP ECC, Oracle, JDA/Blue Yonder, Manhattan), TMS, OMS, and WMS environments.
• Coordinate integration testing across FTL, LTL, intermodal, ocean, and air transportation modes.
• Analyze implementation performance metrics to identify trends and optimization opportunities, contributing to delivery playbooks and best‑practice documentation.
• Collaborate with Professional Services leadership on capacity planning and methodology enhancements, mentor junior team members.
• Support accurate scoping, SOW development, and timeline estimation in partnership with Sales and Pre‑Sales teams.

• 7+ years of project management experience delivering enterprise software implementations, with at least 3…