Sr Manager, Solution Readiness

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine‑in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel‑good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This role will join the IOM Segment Technology Team as Senior Manager – Solution Readiness supporting the lead markets (UK, Germany, Canada, Australia and France). You will be responsible for the build readiness of our key restaurant technology initiatives that will help deliver a better experience for our customers and ensure our market segment is adopting and embracing global technology solutions.

This role is responsible for driving Market 0 and BAU initiatives across the IOM segment. Combining strategic adoption management, issue resolution, and governance oversight with strong stakeholder engagement across markets and global teams. Acting as a trusted advisor and escalation point, this role ensures alignment on scope, timelines, and priorities, while providing clear reporting and KPI‑driven insights to leadership.

• Own E2E adoption strategy for Market 0 and BAU operations within the IOM segment.
• Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases.
• Identify adoption barriers and implement corrective actions.
• Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer.

• Lead HOC preparations for each market, aligning on scope and timelines for releases.
• Coordinate cross‑functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning.
• Monitor scope changes and communicate impacts to stakeholders ahead of release milestones.
• Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles.
• Track progress to closure and escalates blockers when necessary.

• Establish and maintain governance frameworks across adoption, release management, and issue resolution.
• Ensure compliance with agreed processes and standard during HOC cycles.
• Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution.

• Build and maintain strong relationships with market stakeholders and global teams.
• Handle escalations effectively, ensuring timely resolution and clear communication.
• Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions.
• Act as the central point of contact to ensure alignment between local market needs and global strategy.
• Ensure accurate reporting on status and scope requirements internally.
• Manage leadership reporting to provide clarity on release progress, risks, and blocking issues.
• Present insights and…