Application Support

Top Skills Details

• 2+ years of application support experience for cloud‑based applications.
• Experience working with AWS services and SQL for queries in Snowflake.
• Experience troubleshooting APIs.

Position’s Contributions to Work Group:

• Triage & resolve support tickets as per defined Service Level Agreement.
• Identify and resolve critical application/technical problems, including responding to off‑shift and weekend support calls.
• Investigate tickets with statistical analyses, testing, and analysis of application failures.
• Proactively identify and manage issue resolutions, document and follow up with requestors.
• Involve in application availability and performance monitoring.
• Perform other duties as assigned by management.

• Triage & resolve support tickets as per defined SLA.
• Identify and resolve critical application/technical problems, including off‑shift and weekend support calls.
• Proactively identify and manage issue resolutions, document and follow up with requestors.
• Involve in application availability and performance monitoring.

• At least 2‑4 years of experience in application support.
• Expertise with relational database support, querying and database reporting, preferably Snowflake.
• Experience with AWS services: EC2, S3, VPC, Route 53, RDS, Cloud Formation, Dynamo
  
  DB (No
  
  SQL), Lambda, Cloud Watch logs, IAM, Certificate Manager, ELB, EBS, ECS, Cloud Front/WAF, SQS, SNS, SES.
• Experience troubleshooting issues related to UI/API & data flow.
• Expertise with high‑availability architecture.
• Experience with monitoring tools (e.g., Thousand Eyes, App Dynamics, Grafana).

• Programming knowledge:
  Python, Power Shell, SQL & JSON.
• Experience deploying autoscaling features (no hands‑on support required).

• College or university degree with 2‑4 years’ experience or technical certification with 8 years’ experience.
• At least 2‑4 years of application support experience.

Contract position based out of Chicago, IL.

Pay range: $ – $ (to be defined).

Benefits:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan;
Life Insurance;
Short and long‑term disability; HSA;
Transportation benefits;
Employee Assistance Program;
Time off/leave.

Hybrid.

This position is anticipated to close on Jan 14, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.