Account Solution Engineer​/Senior, Account Solution Engineer

Salesforce is the #1 AI CRM where humans and agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of everything we do.

The Solution Engineer role is a key contributor to our sales organization. The SE works closely with customers and internal teams to design, demonstrate, and validate solutions that drive customer value across the Salesforce product line.

• A Solution Engineer plays a pivotal role to align innovative strategies to technology solutions within complex accounts.
• Work on a wide range of assignments including business development, operations and IT strategies, and product demonstrations.
• Take ambiguous business problems and define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
• Bring focus to the customer’s decision‑making process by communicating and evaluating solution options and driving consensus among key collaborators.
• Demonstrate through software demos and rapid prototyping how connected experiences come to life with the Salesforce Solutions.
• Assist the customer, Account Executive, and Professional Services team with discovery, analysis, and recommendation of strategic solutions for the customer.
• Discover the customer’s business needs and position the best Salesforce solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas.
• Convey a deep understanding of the customer’s architecture as it pertains to Salesforce's solutions.
• Orchestrate and lead cross‑functional solutions guides, and align them with the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in all appropriate product, sales, and procedural training and certifications.
• Travel as required based on territory alignment and region.

• B.S. in Computer Science, Software Engineering, MIS or equivalent.
• Knowledge of relational database and web technology.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Minimum of 2 years of professional experience.

• Salesforce Certifications.
• Experience as a solution/sales engineer for a CRM company.
• Basic programming experience in HTML and other web technologies.
• Experience will be evaluated based on the core competencies for the role.

Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.