IT Manager – HR​/Financial Application Support - Hybrid Chicago Loop

NORC at the University of Chicago is a research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. The IT Department at NORC seeks a Manager of IT to be responsible for the reliability, maintenance, support, and continuous operation of NORC’s Administrative Systems.

This position is based in our Chicago Loop office with a hybrid arrangement (i.e., part remote, part in-office).

NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.​

• Manage day-to-day operations for NORC’s Administrative Systems applications.
• Provide technical leadership to staff and leverage the technical expertise of other senior members of the department.
• Manage resource allocation, personnel management, technical guidance and mentorship, conflict resolution, and communication with IT management.
• Proactively hire and train new staff based on projected staffing demands and financial needs.
• Act as a liaison between IT management and administrative departments such as Accounting, Finance, and NORC People.
• Work cross-functionally to identify and proactively remediate problems by prioritizing the changes to benefit stakeholders.
• Actively participate in critical incidents - facilitate meetings to resolve issues, discuss monthly service reports and escalate challenges.
• Develop processes and procedures within functional area of responsibility and ensure compliance with larger departmental policies.
• Maintain stability and quality of administrative systems by ensuring operational standards and processes are followed, support plans are organized, relevant and readily available for use.
• Promote standardization and automation.

• Bachelor's Degree in Information Technology or related field or equivalent experience.
• At least 5 years’ experience in managing third-party financial applications, including cost accounting, timekeeping, HRIS, and budgeting.
• At least 3 years in a management or leadership capacity.
• Experience with Deltek Costpoint, ADP Enterprise, Cognos, or IBM TM1 preferred.
• Previous expertise in SQL queries, data extractions, report writing, and maintaining system interfaces (ETL).
• Good understanding of systems development lifecycle, technical components involved and ability to understand and support new changes in their applications.
• Experience managing and mentoring staff.
• Strong analytical skills as well as strong communication skills.
• Desire to work in a team environment.
• Detail oriented, organized, and able to juggle multiple tasks/projects with minimum of supervision.
• Ability to work evenings to weekend when needed.
• Ability to work independently, ability to display wide creativity, and appropriate delegation skills.

Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. 

The pay range for this position is $129,000 - $185,000.

Hybrid work model in the heart of Chicago.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:

• Generously subsidized health insurance, effective on the first day of employment

• Dental and vision insurance

• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program

• Group life insurance, long-term and short-term disability insurance

• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

NORC’s Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible…