Technical Account Manager

What We'll Bring

At Trans Union, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

• Bachelor's degree from an accredited college or university required;
  Master's degree preferred.
• A minimum of 6 years of experience in technical account management or delivery operations, specific to Mar Tech/AdTech industry.
• Intermediate Excel skills with the ability to perform VLOOKUP, Pivot tables, Formulas and similar advanced functions.
• Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously.
• Strong organizational skills and attention to detail.
• Excellent written and oral communication skills, including communicating with external clients and partner teams.
• Experience with developer tools and APIs is a plus.

Client Relationship Management

• Build and maintain strong client relationships as the primary contact for technical inquiries, issue resolution, and escalations.

Solution Implementation

• Translate client business requirements into technical solutions using Trans Union's Marketing Solutions.
• Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance.
• Proactively identify and mitigate risks.

Technical Expertise

• Serve as a subject matter expert on Trans Union's Marketing Solutions.
• Troubleshoot and resolve technical issues in collaboration with internal teams.
• Experience with developer tools and APIs is a plus.

Project Management

• Coordinate cross-functional teams to deliver projects on time.
• Provide status updates and performance reports.
• Identify process improvements and document key insights.

Client Education

• Conduct training sessions and workshops to help clients maximize solution value.

As a Technical Account Manager at Trans Union, you will play a crucial role in ensuring the successful implementation and utilization of our Marketing Solutions for our clients. You will be responsible for building strong client relationships, understanding their needs, and delivering technical expertise and support to help them achieve their goals. You will collaborate with cross-functional teams to onboard clients, ensure the timely and accurate delivery of Audience engagements, and serve as the client advocate by addressing technical inquiries and resolving issues promptly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Trans Union provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to Trans Union's Employee Resource Groups.

Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, Trans Union takes affirmative action to employ and advance in employment qualified…