More jobs:
AV Tech
Job in
Chicago, Cook County, Illinois, 60603, USA
Listed on 2026-01-13
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Technical Support, Hardware Engineer
Job Description & How to Apply Below
Location:
Chicago, IL
Pay: 12 Months
Job Profile
Summary:
- Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Ensures systems operate as designed and are maintained and/or upgraded per requirements.
- Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service.
- Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Provides full Audio/Visual support for meetings, conferences, town halls, and client presentations.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
- Familiarity with a variety of Audio Visual systems, including Room Kits, Cisco.
- Understanding of audio, internet, power, and lighting cables such as XLRs, DMXs, 14in connectors, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1, etc.
- Proficient with audio DSP's, AV switches, DIs, and AV extenders, etc.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Qualifications:
- High School Diploma or GED required.
- May require technical certification or Associate Degree.
- Generally, 2-4 years experience in area of responsibility.
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