IT Desktop Support Specialist

Pay Range

$5,692.00/yr - $9,483.00/yr

ISAC:
Administrative Staff

The Institute for the Study of Ancient Cultures was founded in 1919 by James Henry Breasted with the financial support of John

D. Rockefeller Jr. It is a research laboratory investigating the early human career from West Asia and North Africa. The Institute is the world’s leading center for the study of the ancient civilizations of West Asia and North Africa, combining theory, methodology, and empirical discovery with rigorous scholarship.

The Institute for the Study of Ancient Cultures Museum opened in 1931. Major renovations occurred in the 1990s, early 2000s, and most recently in 2019 to celebrate the Institute’s centennial. The Institute is a unit of the University of Chicago.

This position provides critical IT support for ISAC, assisting faculty, staff, and researchers with technology onboarding, equipment management, user support, and security compliance. The role delivers first‑tier support for hardware, networking, software, and site licensing issues, configures and installs basic applications, and maintains servers and peripherals. It coordinates IT services with ISAC leadership and enhances research initiatives through technology solutions.

• Maintain ISAC server infrastructure, both on‑premise and cloud‑based, in partnership with IT Services.
• Serve as a technical resource for new and existing ISAC research projects.
• Manage and support ISAC’s point‑of‑sale terminals for the Museum Shop and other revenue programs.
• Participate in and coordinate internal and university‑wide IT initiatives.
• Represent ISAC at monthly IT Leadership Council meetings.
• Solve complex end‑user issues involving hardware, site licensing, software, and networking.
• Administer operating systems, maintain security, and implement backup procedures for servers, desktops, printers, and storage devices.
• Maintain audio/visual infrastructure for research, teaching, and programming.
• Lead internal meetings requiring IT input, including website redesign, hiring, and new initiative committees.
• Track inventory of ISAC‑owned computers, laptops, and tablets.
• Build professional relationships with faculty and staff, conducting weekly stakeholder meetings.
• Communicate with users to understand computing needs and implement accommodations.
• Advise on all IT issues, including procurement and vendor interactions.
• Stay current on technology trends and pursue continuing education.
• Guide end‑user hardware/software resolution and recommend system modifications.
• Use knowledge of University IT best practices to analyze and resolve complex problems.
• Provide technical guidance for desktop hardware and software setup, installation, and configuration.
• Perform related work as needed.

Minimum requirement: college or university degree related to the field.

Minimum requirement: 5–7 years of work experience in a related job discipline.

None specified.

None specified.

• Basic networking concepts (TCP/IP, DNS, DHCP)
• Service Now ticketing system familiarity
• Understanding of PC and Mac platforms
• Proficiency with Microsoft 365 applications (Outlook, One Drive, Teams, SharePoint)
• Effective time management skills
• Effective decision‑making skills
• Excellent organizational skills with an emphasis on resolution and follow‑through
• Ability to communicate technical information to a non‑technical audience

• Office environment, hybrid schedule
• Occasional extended work hours required
• Capacity to lift & carry loads up to 49 lbs

• Resume/CV (required)
• Three professional references (required)
• Cover Letter (required)

When applying, the documents MUST be uploaded via the My Experience page in the section titled Application Documents
.

Mid‑Senior level

Other

Information Technology

Higher Education

Eligible for University of Chicago benefit programs, including health, retirement, and paid time off.

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race,…