Customer Loyalty Solutions Architect

Senior Technical Business Analyst / Data Architect

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This range is provided by MMD Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70.00/hr - $90.00/hr

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Our client is seeking a Senior Technical Business Analyst / Data Architect to support a large-scale, enterprise loyalty platform within a complex, highly integrated systems environment. This role is a true hybrid - 50% business analysis and stakeholder engagement, 50% understanding data architecture and technical analysis.

This is an individual contributor role for someone who thrives in ambiguity, works independently, and proactively drives work forward while partnering closely with senior leadership and cross‑functional technical teams.

• Partner with business stakeholders to uncover true data and system requirements, going beyond high-level asks
• Ask detailed, targeted questions to extract meaningful requirements from business and technical teams
• Translate business needs into clear, actionable data and technical requirements
• Proactively manage stakeholder relationships, ensuring alignment, follow‑through, and closed loops
• Independently drive tasks forward, including scheduling meetings, sending invites, following up on documentation, and communicating progress
• Comfortably engage with senior leadership, managing up through clear, proactive communication

• Query, analyze, and validate data; confidently speak to the data with both technical and non‑technical audiences
• Work closely with Loyalty Management Systems (LMS) teams, Reservations teams, Property Management Systems (PMS) teams
• Navigate complex process flows and data integrations across multiple enterprise systems
• Collaborate with the Enterprise Architecture team and an existing architect on the Loyalty team
• Participate in data and system design discussions, providing input on structure, flow, and integration patterns
• Evaluate and understand data integration tools and pipelines, contributing to ongoing improvements

• Proven experience in a hybrid Business Analyst and Data Architecture role
• Strong preference for candidates with hands‑on data architecture experience
• Titles are less important than actual experience
• Not a fit for candidates who spent most of their career purely in data and recently transitioned into BA—modern data architecture experience is essential
• Experience supporting loyalty platforms or similar enterprise systems is a plus but not required

• Experience with Snowflake and SQL Server
• Solid understanding of: data modeling, data flows and integrations, business requirements gathering
• Familiarity with modern data integration tools such as Airbyte (or similar)—understanding how they work and how to apply them
• Ability to quickly learn enterprise platforms and complex system landscapes

• You operate as a self‑starter, independently driving work and keeping stakeholders informed
• You proactively manage up, ensuring leadership always knows status, risks, and next steps
• You can move seamlessly between business conversations and technical data discussions
• You bring structure and clarity to complex, multi‑system data environments
• Location: Chicago, IL
• Onsite: 3 days per week (Tuesday–Thursday)

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.