Manager Application Support

At the Federal Home Loan Bank of Chicago, employees come first. They offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

• Collaborative, in‑office operating model
• Retirement program (401(k) and Pension)
• Medical, dental and vision insurance
• Lifestyle Spending Account
• Competitive PTO plan
• 11 paid holidays per year

Our mission at FHLBank Chicago:
To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we’re a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government‑sponsored in support of mortgage lending and community investment.

At FHLBank Chicago, we bring people together. We are committed to a high‑performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in‑office operating model brings teams together to foster innovation, connection, and shared success.

To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

The Manager Application Support manages and leads both the Application Support team and the Database Administrators, providing direct supervisory responsibility and strategic direction for both groups. This role ensures the availability, reliability, and performance of the Bank’s critical business applications and batch workflows. The manager oversees 24/7 support operations and manages batch processing using enterprise scheduling tools. The Manager also provides leadership and oversight for Database Administrators, ensuring coordination between application and database support functions.

The role applies strategic leadership, technical expertise, and operational rigor to guide the team, foster collaboration across business and technology stakeholders, and uphold compliance standards. It also includes oversight of critical operational, compliance, and strategic functions.

• Provide strategic leadership and operational stability for the Application Support team, ensuring consistency with enterprise risk objectives and compliance standards.
• Own and optimize Batch operations, driving improvements in metrics, reporting, and actionable insights while collaborating closely with key stakeholders to enhance risk alignment and operational resilience.
• Strengthen people leadership and team development, offering direct management to support growth, engagement, and performance within the Application Support team.

• Manage and lead a high‑performing team of Application Support Specialists and Database Administrators.
• Oversee 24/7 support operations, including on‑call coverage, incident coordination, and alerting workflows using platforms such as xMatters.
• Lead efforts to map, analyze, and continuously improve overnight Batch workflows, applying structured problem‑solving and root cause analysis to minimize failures and optimize performance.
• Partner with Risk and Operations to refine dashboards, develop actionable KPIs and KRIs, and ensure transparency and accountability in daily and long‑term batch oversight.
• Serve as application owner for assigned systems and ensure the team fulfills ownership responsibilities across supported platforms, including lifecycle management, documentation, performance monitoring, and compliance.
• Drive continuous improvement in service delivery, job reliability, and performance using operational metrics and structured feedback.
• Participate in the…