Business Analyst

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for more than 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

As a key partner across the organization, the Business Analyst plays a vital role in strengthening program and administrative effectiveness through data-driven insight. This position focuses on evaluating data collection and entry processes, supporting strategic initiatives, and translating operational needs into practical technology solutions. By serving as a bridge between program staff, leadership, and technology teams, the Business Analyst helps ensure data is accurate, accessible, and used to drive informed decision-making aligned with organizational goals.

• Collaborates with program managers and leadership to identify business needs and improvement opportunities.
• Facilitates stakeholder meetings and documents business requirements for new initiatives.
• Partners with stakeholders to understand these business needs and translates them into functional requirements.
• Develops and documents business requirements for new system implementations and modifications.
• Assists in the design and implementation of new business processes, technology systems, and tools to enhance service delivery.
• Conducts interviews and process mapping sessions to understand business needs and develop new processes.
• Conducts workshops to identify current and future business processes and coordinates all logistical aspects of workshops, including scheduling sessions, preparing and sending invitations, managing participant registration, and ensuring smooth execution of events from planning through completion.
• Works closely with the technology staff to verify development of systems and processes function as per program requirements.
• Develops test cases and performs User Acceptance Testing (UAT) with end users.
• Provides post-implementation support and troubleshooting.

• Bachelor’s degree in Business Administration, Social Services, Public Policy, or a related field required.
• Minimum of 2 years of experience in business analysis, data analysis, or a related role required, preferably in a nonprofit, social services, public sector, or mission-driven organization.
• Demonstrates proven experience in technologies and data visualization tools, such as Power BI, Power Apps, Power Automate, Excel, and SharePoint, preferred.
• Demonstrates strong knowledge of data governance and security best practices within Microsoft 365 preferred.
• Demonstrates strong familiarity with agile methodologies and project management experience preferred.
• Demonstrates strong analytical and problem-solving skills.
• Demonstrates familiarity with case management systems and participant management platforms preferred.
• Must have access to transit or other reliable transportation to execute the position’s responsibilities.

• Compensation: Salary Range $50,000-$55,600/year; offers are commensurate with candidate qualifications and experience. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate s relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs.
  
  We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match ( more benefits details here ).
• Location: This position is based at our downtown Chicago office 200 West Monroe Street (downtown Chicago loop).
• Schedule: Hybrid (remote/in office);
  Full-time, salaried; general business hours with flexibility for occasional evening and weekend hours for after-hours support activities.
• We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.