Salesforce Nonprofit Cloud; NPC Administrator

Salesforce Nonprofit Cloud (NPC) Administrator

Join to apply for the Salesforce Nonprofit Cloud (NPC) Administrator role at Elks National Foundation
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Reports To:

Director, Elks National Foundation.

The Elks National Foundation (ENF) is the charitable arm of the Benevolent and Protective Order of Elks. Established in 1928, ENF helps Elks Lodges build stronger communities by investing in programs that support veterans, youth, college scholarships, and community services across the country. Each year, ENF grants millions of dollars to support local impact in nearly 1,800 communities nationwide.

Headquartered at the historic Elks Memorial and national campus in Chicago, ENF provides leadership, grantmaking, donor stewardship, and program support to advance the Elks’ mission of service and “quiet good deeds.”

Position Purpose

The Salesforce NPC Administrator serves as ENF’s primary CRM expert, responsible for system configuration, data management, user support, training, and ongoing platform optimization. The role requires:

• Deep understanding of data architecture, workflows, and platform capabilities
• Strong leadership to guide the implementation, governance, and adoption of Salesforce NPC
• Significant time dedicated to training, retraining, and staff support, ensuring new business processes are clearly conveyed and successfully adopted
• A dedicated resource to maintain system updates, guide staff, and ensure cohesive and consistent use across the ENF

Salesforce Nonprofit Cloud (NPC) Administration

• Manage user accounts, roles, profiles, permission sets, public groups, OWD, and sharing rules.
• Configure and customize Salesforce NPC, including—
• Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Maintain data quality and integrity, using validation rules, deduplication, automation, and data governance practices.
• Serve as the ENF’s primary liaison to Salesforce vendors, consultants, developers, and managed service partners.
• Manage the Sandbox environment, including deployments, testing cycles, and release planning.
• Gather and translate business requirements into scalable, best‑practice technical solutions.
• Identify underutilized features, recommend improvements, and optimize platform usage.
• Create and maintain a platform roadmap aligned with organizational priorities.
• Provide responsive troubleshooting and support to ENF staff and stakeholders.

Training, Support & Organizational Adoption

• Provide onboarding, ongoing training, and retraining as ENF adopts new workflows, features, and programs.
• Clearly communicate new business processes to staff and ensure consistent adoption across departments.
• Develop and maintain documentation, guides, SOPs, and training materials.
• Dedicate significant time to user support to reinforce strong CRM adoption and data discipline.
• Promote cohesive and standardized use of Salesforce NPC across the Elks National Foundation.
• Serve as the Organization‑Level Administrator for Marketing Cloud Account Engagement and Fundraise Up.
• Manage global settings, branding, permissions, and segmentation.
• Support Fundraise Up fundraising and campaign setup, ensuring accurate integration with Salesforce NPC.
• Maintain email deliverability, list quality, and template governance within Marketing Cloud Account Engagement.

Leadership, Change Management & Governance

• Liaise with stakeholders at all levels, ensuring alignment between organizational needs and system functionality.
• Lead or support change management efforts as ENF introduces new features or workflows.
• Support ENF leadership in developing CRM governance practices, data standards, and system rules.
• Offer strategic insight regarding platform improvements, automations, data quality, and reporting enhancements.
• Collaborate with Grand Lodge departments and program leaders to ensure consistency across systems.

Education & Experience

Required

• Bachelor’s degree or equivalent.
• 3+ years of hands‑on Salesforce Administration experience, preferably including Ascend or nonprofit CRM experience.
• Strong understanding of Salesforce platform architecture, data…