IT Desktop Support Specialist

* Responsible for the maintenance of ISAC server infrastructure (including both on-premise & cloud-based/virtual machine servers) in partnership and collaboration with IT Services (ITS).
* Serves as a technical resource for new and existing ISAC research projects and programs.
* Manages, maintains, and supports ISAC’s point-of-sale (POS) terminals for the ISAC Museum Shop & other revenue-generating programs.
* Actively participates in, oversees, develops, and coordinates internal and University-wide IT initiatives.
* Represents ISAC at the monthly University-wide Information Technology Leadership Council (ITLC) meetings.
* Works independently to solve complex end-user issues involving hardware, site licensing, software, and networking.
* Administers operating systems, maintains security, and implements backup procedures for the unit’s information systems and peripheral equipment, such as servers, desktops, printers, and storage devices.
* Manages, maintains, and supports audio/visual infrastructure that supports ISAC research, teaching and programming.
* Represents and serves as a lead on internal meetings and that require input and involvement from an IT perspective (including but not limited to the website redesign committee, hiring committees, and ad-hoc committees for new research and programming initiatives).
* Manages and records the inventory of ISAC-owned computers, laptops, and tablets.
* Builds strong professional relationships with ISAC faculty and staff to understand and address ongoing issues through weekly meetings with stakeholders.
* Communicates with users to understand their computing needs and implements procedures to accommodate them.
* Provides advice and consultation on all information technology issues, including procurement of computing hardware, and interaction with hardware and software vendors as required.
* Maintains a high level of awareness of current issues in technology and engages in continuing education.
* Guides a variety of IT support activities for end-user hardware/software resolution, and guides end users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems.
* Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems.
* Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
* Performs other related work as needed.
* Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
* Familiarity with Service Now ticketing system.
* Understanding of PC/Mac platforms.
* Proficiency supporting Microsoft 365 Applications (Outlook, One Drive, Teams, SharePoint, etc.).
* Effective time management skills.
* Effective decision-making skills.
* Excellent organizational skills with an emphasis on resolution and follow-through.
* Ability to communicate technical information to a non-technical audience.
* Office environment, hybrid schedule.
* Requires occasional extended work hours.
* Requires the ability to lift & carry loads up to 49lbs.

When applying, the document(s)
** MUST
* * be uploaded via the
** My Experience
** page, in the section titled
** Application Documents
** of the application.

The University of Chicago is an urban research university that has driven new ways of thinking since 1890.

Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

To learn more about the university
#J-18808-Ljbffr