Sr Law School Technology Spec

SR LAW SCHOOL TECHNOLOGY SPEC role at Loyola University Chicago

Position Number 8101427

Work Modality Fully In-Person

Job Category University Staff

Job Type Full‑Time

FLSA Status Exempt

Campus Chicago‑Water Tower Campus

Department Name LAW SCHOOL

Location Code LAW LIBRARY COMPUTER CENTER (02710D)

Is this split and/or fully grant funded? No

Law School Computing Services (LSCS) delivers efficient and effective technical support services to Law School students, staff, and faculty across all the Law School’s programs that enhance the educational experience and promote operational excellence consistent with ABA requirements. LSCS partners with Law School’s Offices of the Dean, Administration, and Academic Affairs to establish the Law School’s strategic vision, priorities, and goals related to instructional and classroom technology.

• In partnership with the Director of Law Technology, provide complex technical computing support, technical leadership, and training to LSCS team members and the School of Law faculty, staff, and students.
• Assisting with routine and non‑routine questions and service requests regarding desktop and classroom technology systems and managing requests through the tracking system through to completion.
• Configuring, maintaining and troubleshooting Law school Windows and Mac hardware and software, including deploying new hardware, maintaining a hardware and software inventory database, installing new software releases, system upgrades and patches on Law School systems, configuring and optimizing AD Group policies and user objects, recommending modifications to improve effectiveness, efficiency, and user experience.
• Documenting, developing, and conducting user trainings for LSCS staff and the Law School community.
• Delegating work to team members and supervising student workers, as directed.
• Provide routine and non‑routine classroom technology and media support to Law faculty, staff and student users.
• Support Law School Exams.
• Work as a member of a team on various types of technology projects that support Law staff, faculty, students and departments.
• Maintain security protocols for Law School systems and ensure compliance with relevant standards.
• Work collaboratively and proactively communicate to deliver consistent, high‑quality support.
• Perform additional tasks as needed, supporting various IT projects and contributing to operational improvements.

• Bachelor’s degree in related area or equivalent experience desirable.
• 2+ years of technical experience or related field desirable.
• Project management experience.
• Experience providing technical training or related field.

• Excellent verbal and written communication skills.
• Excellent problem‑solving abilities.
• A strong work ethic, a positive attitude and work well in a team environment.
• A self‑starter and capable of working independently and as part of a team.
• Have a commitment to continuous skills improvement and learning.
• Experience and understanding of customer service and customer relations.
• Project management experience.
• Experience providing technical training or related field.
• Willingness to take the initiative on projects and issues that arise.

• Creating internal system and user documentation
• Windows OS, Mac OS X, and Microsoft Exchange or similar e‑mail systems.
• Troubleshooting Windows and Mac hardware and software.
• Configuring, maintaining and troubleshooting Active Directory.
• Configuring, maintaining and troubleshooting Classroom and AV technology.
• An understanding of network technologies.
• Imaging software.
• Using Microsoft SCCM.
• Using Power Shell and other scripting.
• Project management experience.
• Providing technical training or related.

• Bachelor’s degree in a related area or equivalent experience is desirable.
• 5+ years of technical experience or related field.
• General knowledge of commonly used industry concepts, practices, and procedures.

• Advanced Microsoft Office Suite, Microsoft Exchange or similar e‑mail systems.
• Extensive experience configuring, maintaining and…