Customer Success Manager; Closing Folders

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in‑office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers — while also maintaining the flexibility for meaningful work‑life balance.

You’re passionate about building meaningful relationships and helping people work smarter — and you’re ready to bring that energy to our Closing Foldersteam! In this role, you’ll be the bridge between our innovative product and the professionals who rely on it every day, driving awareness of new features and empowering users to get more done with greater ease and efficiency.

As part of our team, you’ll shape best practices, spark creative ways to boost adoption, and influence how our technology evolves. At iManage, we thrive on curiosity, creativity, and a drive for excellence in an ever‑changing environment. Here, you’ll make your mark, grow your skills, and have fun doing meaningful work with a team that values bold ideas and big impact.

• Managing the overall client relationship, including the mapping and development of their journey with the Closing Folders product.
• Partnering with key customer contacts to develop internal marketing strategies, training and rollout plans.
• Conducting webinars, product demonstrations and training to existing and prospective clients.
• Creating account‑based strategic action plans to identify expansion opportunities, increase product adoption, and introduce new features that meet client’s needs.
• Advocating for the customer’s business goals and point of view and ensuring the customer derives maximum value from their investment in Closing Folders.
• Identifying expansion opportunities and leading outreach to new business groups to support the sales team’s efforts.

• A Bachelor's degree in Communications, Information Systems, Business, Business Administration, or the equivalent.
• A Juris Doctor (JD) preferred but not required.
• Experience (4+ years) in a SaaS Customer Success capacity.
• A passion for technology and learning the ins and outs of software applications.
• Excellent presentation skills, and a strong demonstrated history of developing and managing client relationships.
• The ability to travel for in‑person meetings with customers and across our regional offices (i.e. Chicago/Toronto and internationally).

• Experience working within a law firm, or with legal professionals in a training capacity.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning;

so, if you are excited about this role but your past experience doesn’t align perfectly with every qualification we encourage you to apply anyway!

• Join a rapidly evolving, industry‑leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high‑impact challenges by leveraging cutting‑edge technologies and best‑in‑class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to Linked In Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open‑plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewardi…