Sr Specialist, Technical Account Management

Sr Specialist, Technical Account Management

Join to apply for the Sr Specialist, Technical Account Management role at Pay Pal.

Pay Pal has been revolutionizing commerce globally for more than 25 years. Pay Pal creates innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. It empowers consumers and businesses in approximately 200 markets to participate in the global economy. Pay Pal operates a global, two‑sided network that connects hundreds of millions of merchants, consumers, and third‑party payment networks.

The company offers proprietary payment solutions that enable merchants to accept payments and provide instant access to funds, while also helping consumers send, receive, and exchange money safely.

This role collaborates internally to enhance process quality and effectiveness while addressing client needs through tailored solutions. The Sr Specialist influences team performance, prioritizes work to meet client expectations, and leverages best practices to improve operational efficiency. The role builds strong customer relationships and ensures clients maximize the value of Pay Pal products and services.

• Monitor proactive technical health for enterprise merchants
• Identify and suggest solutions to improve the customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants’ behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our enterprise merchants

• 3+ years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience

• Knowledge of observability and monitoring tools such as Datadog and Splunk
• Familiarity with AI tools such as Claude AI or Perplexity

Pay Pal is committed to fair and equitable compensation practices.

Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The U.S. national annual pay range for this role is $94,000 to $156,200. Pay Pal may include an annual performance bonus, equity, and medical, dental, vision, and other benefits.

At Pay Pal, we champion financial, physical, and mental health by offering flexible work environments, employee share options, health and life insurance, and more. Benefits support employees in every stage of life and promote overall well‑being.

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact paypalgloba

Our employees are central to advancing our mission. We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Pay Pal values inclusion, diversity, and acts to cultivate belonging in the workplace.