Information Technology Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-12
Listing for:
The Phoenix Group
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
IT Consultant / Information Technology Support Specialist (Contract)
Location: Onsite / Hybrid / Remote (Education Clients Nationwide)
Duration: 3–12 Month Contracts
Type: W2 Contract or Corp-to-Corp
Industry: Higher Education / School Systems
Why This Role?
Universities and large school systems are investing heavily in IT modernization, cybersecurity, and system upgrades
—and they need experienced IT professionals now
, not after a 6-month hiring cycle.
This is a consulting-style contract role where you’ll support education clients on high-impact initiatives while enjoying:
- Stable, long-term projects
- Predictable schedules (little to no on-call)
- Meaningful work supporting students, faculty, and staff
What You’ll Do
- Provide Tier 1–2 helpdesk and desktop support for faculty, staff, and students
- Troubleshoot Windows, macOS, Microsoft 365, and common academic applications
- Support identity and access management (Active Directory, Azure AD)
- Assist with system upgrades, migrations, and rollouts (ERP, LMS, CRM)
- Document issues and resolutions in a ticketing system
- Collaborate with project managers and senior engineers on modernization initiatives
- Deliver white-glove support in a professional, customer-facing environment
Seniority level: Associate
Employment type: Full-time
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