Principal ITSM Platform, Enterprise Solutions

** Position Overview
** Invenergy is seeking a forward-thinking and experienced Principal ITSM Platform to own the strategic direction, roadmap, and operational stewardship of our enterprise IT Service Management (ITSM) platform. This role will lead the evolution of ITSM capabilities, drive standardization and automation across IT service delivery, and ensure alignment with our broader digital strategy. As a key member of the Enterprise Platforms team, the ITSM Platform Lead will partner with Service Delivery, IT Operations, Cybersecurity, and business-facing technology teams to advance IT process maturity, enable seamless service experiences, and support continuous improvement.
** Responsibilities
* * Ensure the ITSM platform supports evolving needs in incident, change, problem, request, asset, and knowledge management.

Collaborate with internal audit, security, and compliance teams to ensure platform meets regulatory and policy requirements.
8+ years of experience in ITSM platform management, architecture, or process ownership roles. Proven experience implementing or improving ITIL processes and service frameworks lity to manage complex stakeholder environments, drive consensus, and lead through influence. Familiarity with enterprise architecture, integration patterns, and cloud-native tooling.

Experience with CMDB, discovery tools, service catalog, and request fulfillment workflows. Knowledge of platform scripting, integrations (REST/SOAP APIs), and workflow design. The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
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