Director, Solutions Engineering Chicago, IL

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Powered by people science and the most comprehensive employee dataset, Culture Amp helps companies of all sizes and industries transform engagement, drive performance, and build high‑performing teams.

We are backed by leading venture capital funds and have offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and as a most innovative company by Fast Company.

As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp’s global Solutions Engineering function. You will lead a team of high‑impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid‑market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre‑sales to implementation and ongoing success.

This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer‑centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.

• Team Leadership and Development
• Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
• Define clear roles and responsibilities, ensuring alignment with cross‑functional partners (Sales, Product, Customer Success).
• Provide ongoing coaching and development opportunities to help team members excel in their roles.
• Customer‑Centric Solutions Delivery
• Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid‑market prospects.
• Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation.
• Collaborate with Customer Success to ensure a seamless transition from pre‑sales to implementation, focusing on measurable outcomes and quick wins.
• Enablement and Scalability
• Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
• Create vertical‑specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
• Certify Account Executives on self‑service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
• Driving Metrics and Innovation
• Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
• Leverage data‑driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
• Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
• Lead pilot initiatives for strategic accounts and vertical‑specific GTM campaigns, iterating on feedback to optimize results.
• Operational Excellence
• Build and maintain a repository of technical documentation, best practices, and enablement materials.
• Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
• Partner with Revenue Operations to prioritize accounts, leveraging tools like 6
  
  Sense for strategic targeting.

• 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
• Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
• Proven ability to lead customer‑facing technical discussions and tailor solutions to enterprise needs.
• Strong leadership skills with experience managing or mentoring…