Head of US End User Technology Infrastructure Engineering

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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The Head of US End User Technology Infrastructure Engineering will lead and oversee the design, strategy, and management of end-user technology solutions for the bank. This role is responsible for ensuring a seamless, secure, and efficient technology experience for all employees, enabling productivity and collaboration while maintaining compliance with regulatory requirements. You’ll develop and execute the end-user technology strategy, aligning with business goals and objectives.

To do this, You will collaborate with senior management and cross-functional teams to ensure that end-user technology aligns with the broader IT and business strategies. You will be expected to drive innovation, lead a high-performing team, and ensure the continuous improvement of end-user services.

CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3-4 days per week on-site, while other days may be remote.

• Team Management
  :
  Lead, mentor, and develop a team of engineers and technical professionals, fostering a culture of innovation, accountability, and continuous learning.

• Technology Infrastructure Management: Oversee the design, implementation, and management of end-user technology infrastructure, including laptops, desktops, mobile devices, virtual desktops (VDI), and collaboration tools (e.g., Office 365, Teams).

• Service Delivery and Support
  :
  Ensure high levels of customer satisfaction through efficient and reliable end-user services. Oversee the service desk and support teams to ensure timely and effective issue resolution, optimizing the technology experience for all employees.

• Security and Compliance
  :
  Work closely with information security teams to ensure that all end-user technologies are secure and comply with regulatory requirements, particularly in banking and finance. Lead initiatives related to endpoint security, access controls, and data protection.

• Innovation and Technology Roadmap
  :
  Stay updated on emerging technologies, trends, and best practices in end-user computing. Drive innovation by introducing new tools, solutions, and practices that enhance employee productivity, collaboration, and technology engagement.

• Vendor and Budget Management
  :
  Manage relationships with key technology vendors and suppliers. Ensure the efficient use of the budget for end-user technology, including hardware, software, and service contracts.

• Performance Monitoring and Reporting: Develop KPIs and metrics to track the performance, reliability, and satisfaction of end-user technologies. Report regularly to senior leadership on the progress, challenges, and successes of the end-user technology initiatives.

• Communication: You possess strong communication, leadership, and interpersonal skills, enabling effective collaboration with cross-functional teams and the ability to convey technical concepts to non-technical stakeholders. Additionally, you are adept at utilizing various approaches and tools to foster cooperation, resolve issues, and drive initiatives across Technology Operations and Application Development teams while engaging with internal business partners and leadership

• You demonstrate 10 + years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery, with 5+ years in a leadership role preferably within Telecom or Financial Services industry. You have experience with cloud-based infrastructure, and a deep knowledge of Telephony, end-user computing technologies, including VDI, Windows, Mac OS, mobile device management (MDM), Office 365, collaboration tools,…