IT Manager

IT Manager role at Crescent Foods

Friendly work environment, amazing clients, and great opportunity for professional growth! At Crescent Foods, we pride ourselves in being the first company to offer such a wide variety of Halal chicken and beef products in premium packaging to stores across the country. We pride ourselves in raising and processing the chickens and cattle in humane conditions, while ensuring that the entire farm‑to‑fork philosophy adheres to the strictest ethical guidelines.

We believe we are answerable to our loyal customers, our vendors, and our employees, all of whom make us successful. We are dedicated to our mission to provide healthy meals to families across the nation. We might be pioneers in the industry, but our story has just begun. Please visit our website  to learn more about our organization.

This role will be responsible for implementing, configuring and maintaining different technological solutions for the company. This person will focus on the administration network infrastructure to include desktop PC’s, servers, network equipment, and software applications. The role will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation. The role will oversee all technology operations within the food processing plant, ensuring systems are secure, efficient, and aligned with business objectives.

A key responsibility is managing and optimizing SAP ERP systems to support production, logistics, quality control, and compliance requirements. This position may require employees to work non‑traditional hours (nights, weekends, and holidays) to successfully meet customers’ needs.

• Developing and implementing IT policy and best practice guides for the organization
• Identifying and acting on opportunities to improve and update software and systems
• Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages
• Advise and keep appraised, senior and executive management on ongoing IT projects, issues, and resolutions
• Oversee SAP ERP implementation, configuration, and maintenance.
• Collaborate with functional teams to ensure SAP supports business processes effectively.
• Manage SAP upgrades, patches, and integration with other systems.
• Manage, oversee and at times contribute to help desk operations
• Set up and configure Windows Servers and optimize them for security and performance
• Set up and configure IPSEC VPN tunnels and maintain firewalls
• Monitor and troubleshoot issues with Windows servers and/or hosts
• Run quarterly network and data security checks on systems and remediate the findings
• Follow standard help desk procedures.
• Conduct follow‑up when needed to ensure closure of ticket.
• After‑hours technical support on an as‑needed basis. Ability to work flexible hours and weekends to meet business/customer needs
• Stay current with system information, changes, updates potential vulnerabilities
• Participates in all reasonable work activities as assigned by management
• Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
• Monitors and maintains the use of the photocopiers and printers.
• Develops, maintains, and monitors procedures for all server and workstation backups.
• Monitors, plans, and coordinates the distribution of client/server software and service packs.
• Make recommendations for new equipment and services to purchase and works with various vendors for procurement.
• Perform on‑site and remote technical support.
• Assist in the organization and inventory of all hardware and software resources.
• Maintains excellent communication with the IT Manager on all tasks and projects.
• Creates and maintains good technical documentation.
• Provides emergency on‑call support on a rotating schedule.
• Performs other duties as assigned.
• The priorities of the tasks would be assigned by the VP of Information Technology.
• Ability to work a flexible schedule, and some overtime as needed to complete count duties
• Perform related duties as assigned or as the situation…