Sr. Systems Engineer – Data Storage & Backup Technologies

Overview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment visa sponsorship.

• Designs, develops, documents, tests and debugs new and existing configuration management patterns and infrastructure as code. Performs systems engineering, installation, configuration, and maintenance of assigned technology responsibilities.

• Works collaboratively with other technology and business teams to gather requirements and develop technology standards. Engages vendor partners to evaluate, test and implement technology solutions that meet business requirements.

• Implements and reviews systems monitoring to ensure platform availability and optimal performance. Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms.

• Provides systems production support, reporting and monitoring of availability for IT Systems.

• Resolves escalated and complex hardware/software related problems as tier III support, diagnoses issues, performs root cause analysis and implements mitigating measures of assigned technology platforms.

• Identifies, evaluates and implements new technologies to continually simplify the environment while improving security and performance.

• Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management.

• Creates and/or edits technology policies, procedures and associated documentation.

• Interacts with internal customers and external vendors to provide quality customer service.

• Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data.

• Supports existing technology infrastructure in an on-call capacity as part of a team rotation.

• Stays current on the latest industry technologies, trends and strategies.

• Completes work in a timely and accurate manner while providing exceptional customer service.

• Mentors, trains, coaches, guides Systems Engineers. Applies direction/ feedback from management to continually improve performance and service levels.

• Participates in and follows change management processes for change implementation.

• High school diploma or GED.

• A minimum of 8 years’ experience in system administration, system engineering, computer programming or related work experience is required.

• Must demonstrate strong attention to detail.

• Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy.

• This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.

• Good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs. Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.

• Progressive experience managing professional relationships with vendors/ contractors is necessary. Proven ability to establish mutually beneficial relationships through negotiations, coordination, professionalism, courtesy and managing expectations is required.

• Collaboration, facilitation and negotiation skills are required.

• The ability to work efficiently and accurately under pressure, meet deadlines,…