Sr. Manager - Enterprise Cloud & DevOps

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United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

This position leads the engineering strategy and execution for a collection of United Airlines’ core platform services, ensuring reliability, scalability, and performance across critical IT systems that power the airline’s operations. The role is responsible for advancing United’s cloud infrastructure, continuous integration and delivery (CI/CD) capabilities, and site reliability engineering (SRE) practices to support a secure, high‑performing, and resilient technology ecosystem.

By driving automation, modern Dev Ops methodologies, and platform efficiency, this position enables faster innovation and operational excellence across enterprise systems.

• Provide strategic and technical leadership for cloud, platform, and Dev Ops engineering initiatives, ensuring alignment with enterprise architecture standards, AWS best practices, and United Airlines’ reliability, scalability, and performance goals
• Oversee the design, development, and maintenance of Infrastructure‑as‑Code (IaC) templates and CI/CD pipelines to enable secure, automated, and compliant deployment of cloud‑native applications across multiple environments
• Lead and develop a high‑performing team of platform, Dev Ops, and SRE engineers, fostering a culture of continuous improvement, collaboration, and technical excellence through coaching, mentoring, and skill development
• Ensure the reliability, observability, and cost efficiency of enterprise cloud platforms, implementing SRE principles, monitoring frameworks, and proactive performance and incident management
• Collaborate with application development and architecture teams to review designs, guide solution architecture, and ensure adherence to cloud and platform standards across United’s Digital Retail Platforms
• Drive adoption of automation and modernization initiatives, evaluating emerging tools and technologies to streamline delivery, improve developer experience, and enhance system resilience
• Manage vendor and partner relationships, ensuring delivery quality, adherence to service‑level objectives, and optimized utilization of external and internal resources supporting cloud operations

• Bachelor's degree
• Computer Science, Computer Engineering, Information Systems, or related field preferred
• AWS Associate‑level certification (Solutions Architect, Developer, or Sys Ops)
• 7+ years of relevant experience in software engineering, Dev Ops, or platform/cloud engineering
• Experience leading technical teams
• Deep understanding of AWS architecture, cloud infrastructure, networking, and security best practices
• Expertise in CI/CD pipeline tools (e.g., Git Hub Actions, Jenkins, Team City) and Infrastructure‑as‑Code frameworks (e.g., AWS CDK, Cloud Formation, Terraform)
• Proficiency in one or more scripting/programming languages such as Python, Bash, Java, or C#
• Strong knowledge of Dev Ops methodologies, containerization (Docker, ECS, EKS), and microservices architecture
• Experience implementing SRE principles including observability, automation, and incident management
• Proven ability to lead and develop technical teams, manage cross‑functional initiatives, and deliver results in complex enterprise environments
• Excellent analytical, problem‑solving, and communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function…