Senior Application Engineer

Senior Application Engineer

Chicago, IL but primarily remote – 4-5 days WFH depending on the week

The Senior Application Engineer manages desktop and web-based applications in a hybrid-cloud environment (on-prem with Windows/Linux and Azure/AWS) solutions typically purchased from third party vendors. In this role you will vet, implement, integrate and implement packaged software. Additionally, you will provide escalated support for these applications. You will work closely with the vendors to resolve any technical issues that may arise.

• Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
• Draft and submit technical specifications and diagrams that document existing systems or outlines the build of prospective systems.
• In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans for assigned applications.
• Define packaging requirements for desktop applications, when necessary, and prepare applications for installation into the production environment using Firm standard tools and methodologies.
• Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
• Resolve end user issues as escalated by the Service Desk, including working with software vendors' technical support to resolve complex problems.
• Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
• Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
• Perform other duties or special projects as required.

• 3+ years of experience with Application Engineering – focus on 3rd party "packaged software" (not home grown software)
• Experience deploying applications to on-prem (Windows/Linux) and/or cloud (Azure/AWS) environments
• SQL experience

• Windows Server and/or IIS experience
• Experience with application integrations (XML, REST, Postman)
• Tableau experience
• Experience automating processes with Powershell
• Experience acting as a Business Analyst to gather requirements as it relates to software enhancements, customizations, etc.