Cloud Infrastructure Lead

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model.

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JSSI products and services include:

• Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.
• Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
• Software
  :
  Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.
• Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.
• Aviation Capital. Customized asset-based finance solutions for business aviation.

Jet Support Services, Inc. is seeking an experienced and strategic Cloud Infrastructure Lead to join our team. This role requires a seasoned professional with a strong background in Azure, demonstrated experience in leading cross-functional initiatives, and expertise in designing resilient infrastructure solutions and implementing disaster recovery strategies. The Cloud Infrastructure Lead will play a critical role in ensuring our systems are high-performing, reliable, and secure.

• Design and configure infrastructure solutions to meet the needs of the business, leveraging Virtual Machines, AKS, Managed SQL Instances, Logic Apps, and other services.
• Lead complex cross-team initiatives and drive business continuity and disaster recovery planning and testing efforts.
• Administer, monitor, and support the organization’s Azure tenant, Windows Server environment, and ancillary systems.
• Design, implement, and maintain observability, monitoring, and alerting systems to proactively track application performance and system health.
• Lead incident response to ensure issues are communicated and resolved expediently.
• Implement and manage Infrastructure as Code (IaC) using tools like Terraform and Bicep to automate cloud resource provisioning and reduce manual processes.
• Implement and support cloud network and security services, including Azure Firewall, Network Security Groups, Azure Private Networking, DNS, Application Gateway, and Azure Front Door.
• Configure and support Cisco Meraki network hardware and M365 services (Exchange, Teams, SharePoint, One Drive).
• Provide technical leadership and guidance to the team.
• Oversee cloud governance policies and optimize costs.
• Respond to security alerts to eradicate threats within the environment, remediate vulnerabilities, and oversee Cloud Security Posture Management.
• Research new technologies, conduct POCs, and recommend improvements.
• Create and maintain system architecture and procedural documentation.
• Participate in on-call rotation and perform off-hours support and maintenance as required.
• Ensure compliance with industry standards and regulatory requirements.
• Perform other duties as assigned.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years' experience in Information Technology roles.
• Minimum of 5 years’ experience supporting the Azure Cloud Computing Platform with an emphasis on Virtual Machines, Azure Kubernetes Service, SQL managed instance, and Azure firewall.
• Minimum of 5 years’ experience administering M365 environments with an emphasis on Exchange, SharePoint, Teams, Intune, and Entra .
• Knowledge of industry best practices and emerging trends in cloud infrastructure.
• Experience with automation, IaC tools, and scripting languages,…