Client Manager

We’re hiring a Client Performance Manager to be a true, proactive partner for our enterprise clients. This is not a sales role. It's a strategic leadership role.

Your mission goes beyond simply managing clients’ marketing accounts. It's about delighting them with strategic, data-driven service. We're looking for someone who is obsessed with understanding a client's true business goals and proactively finding ways to deliver value.

You will own the client relationship, drive high-level strategy on platforms like Meta Ads Manager, and serve as their internal advocate, coordinating across our teams to ensure your client succeeds. You’ll use the Darwin platform to surface data-driven creative insights and will be comfortable presenting them directly to marketing leaders. You are a strategic, analytical, and persuasive partner who can operate with autonomy and build deep, lasting client relationships.

• Own the client relationship, day-to-day and strategically. Your goal is to move beyond "point of contact" to "trusted advisor."
• Proactively anticipate client needs and serve as their internal advocate, coordinating with analysts, product, ops, and creative teams to deliver exceptional service.
• Optimize advertising accounts on platforms like Meta Ads Manager by monitoring performance metrics and ensuring client goals are met.
• Lead strategic meetings, QBRs, and reporting cycles, focusing on insights and actions, not just data delivery.
• Be the expert:
  Train clients on the Darwin platform to help them find and understand what’s working.
• Deepen relationships across the client organization to understand their business goals and identify new opportunities to drive adoption and deliver more value.
• Drive client retention by proving a clear, undeniable connection between our work and their success.

• You are customer-obsessed. You are proactive, outgoing, and genuinely motivated by understanding a client's goals and delighting them with exceptional service and results.
• You are a performance marketer. You have 3-5 years experience with digital advertising platforms (e.g., Meta, Google Ads, Tik Tok) and marketing analytics.
• You’re confident leading executive-level conversations, distilling complex insights, and pushing client thinking forward with a strong point of view.
• You have strong analytical skills and are comfortable digging into spreadsheets and data to find the "why."
• You’re highly organized and a natural project manager who can orchestrate work across multiple internal teams.

• Experience with enterprise marketing orgs
• Background in marketing strategy, performance creative, strategic consulting or ad tech Seniority level

  Mid-Senior level

  Employment type

  Full-time

  Job function

  Research, Analyst, and Information Technology

  Industries

  Software Development

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