Senior Trade Support Engineer

The Role

We are seeking a highly motivated, technically adept Senior Trade Support Engineer to join our team. In this high-impact role, you’ll collaborate directly with traders and developers, troubleshooting critical live trading issues, managing complex incidents, and ensuring the stability and resilience of production trading systems. You will be relied upon for swift problem diagnosis under pressure, rapid resolutions to minimize system downtime, and clear, concise communication across both technical and non-technical teams.

This is an individual contributor role for a seasoned engineer who relishes autonomy, thrives in urgent situations, and is eager to make meaningful contributions to a cutting-edge trading operation.

• Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.
• Monitor real-time production environments, respond to anomalies, and escalate as needed.
• Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.
• Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.
• Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives).
• Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.

• Advanced knowledge of Linux; strong troubleshooting experience via CLI.
• Proficient in Python and Bash scripting for automation.
• Experience querying databases (SQL, Snowflake).
• Prior experience supporting trading systems in a high-pressure, fast-paced environment.
• Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams.
• Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement.