Business Relationship Manager - LSHC MedTech

Business Relationship Manager - LSHC Med Tech

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Role:
Business Relationship Manager - Life Sciences / Healthcare / Med Tech

Location:

Chicago, IL

• Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels.
• Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities.
• Serve as a trusted advisor to clients on technology adoption and transformation strategies.
• Translate client business objectives into actionable IT strategies and roadmaps.
• Align TCS offerings with client goals to maximize value realization.
• Identify opportunities for innovation across Infrastructure, Application, and Engineering areas with a strong focus on AI / Gen AI.
• Ensure delivery of agreed business outcomes and track value realization metrics.
• Facilitate governance meetings, manage escalations, and ensure compliance with SLAs.
• Drive continuous improvement initiatives across service delivery and operations.
• Identify and qualify new business opportunities within existing accounts.
• Collaborate with sales and solution teams to develop proposals and win strategies.
• Achieve revenue targets through proactive engagement and strategic deal closures.
• Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization.
• Develop and execute account plans with clear financial targets and growth strategies.
• Monitor financial performance, forecast revenue, and manage budgets effectively.
• Drive margin improvement through operational efficiency and value-based delivery.
• Stay abreast of emerging technologies and industry trends impacting Med Tech.
• Advise clients on regulatory compliance, risk management, and digital transformation strategies.
• Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer.
• Influence senior stakeholders and manage cross-functional teams in a global delivery model.

• Education:
  
  BE/BTech/ME/MTech/MBA or equivalent.
• Proven track record in business relationship management, account management, or consulting roles.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to manage complex engagements in a global delivery model.
• Understanding and experience of Life Sciences & Healthcare / Med Tech domain preferred.
• Exposure & knowledge of Digital Technologies.
• Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity.
• Experience with ITIL processes, service delivery governance, and SLA management.
• Ability to manage P&L, budgeting, forecasting, and margin improvement strategies.

$110,500 - $171,400