Business Analyst- ServiceNow GRC​/IRM

Prairie Consulting Services provided pay range

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$65.00/hr - $75.00/hr

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Contract (W2/C2C)

Chicago/Tempe - 3 days hybrid

The Risk Controls Enhancements (RCE) initiative is an enterprise-wide modernization and consolidation effort for Governance, Risk, and Controls (GRC) processes, data, and reporting.

The Senior Business Analyst, GRC/IRM, is a subject matter expert in risk management processes, responsible for defining and documenting business requirements for the Service Now IRM platform. This role involves leading discovery workshops, conducting process analysis, and acting as the functional owner of the solution to ensure it aligns with business goals and best practices.

• 5+ years of experience working with Service Now IRM, with a deep focus on GRC processes and modules.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating an in-depth understanding of enterprise risk, and controls processes.
• Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale Service Now IRM implementations.
• Expertise in core IRM capabilities such as Risk Identification, Risk and Control Self-Assessments (RCSA), Issue Management, Incident Management, Loss Events, and Controls Testing.

• Deep functional understanding of the Service Now IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management.
• In-depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication, presentation, and facilitation skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.
• Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization.
• Bachelor's degree in a relevant field, or equivalent professional experience.

• Lead workshops and conduct interviews with business stakeholders to define, analyze, and validate GRC/IRM requirements.
• Translate business needs into user stories, functional requirements, and process flow diagrams for implementation in Service Now IRM.
• Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
• Conduct business process analysis to identify inefficiencies and make recommendations for improvement.
• Collaborate with the technical team to ensure the configured solution aligns with the documented functional requirements.
• Create and configure dashboards and reports to provide stakeholders with clear visibility into the organization's risk and compliance posture.
• Develop test plans, assist with UAT, and ensure the solution meets acceptance criteria.
• Provide ongoing support and clarification for implemented IRM solutions, acting as the subject matter expert.
• Stay up-to-date with Service Now IRM product releases and evolving GRC industry trends.

Mid-Senior level

Contract

Information Technology

Industries:
Banking, Financial Services, and Investment Banking

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