Technical Team Lead

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization’s externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3.

Job Title:
Technical Team Lead

Duration:
Full Time

Location:
Chicago, IL

In-person interview is required

JOB DESCRIPTION:

The Technical Team Lead (Service Now) should have knowledge of ITIL and ITSM best practices and Service Now development principles. The role involves ongoing enhancement and maintenance of the Service Now platform.

As a Technical Lead, you will guide a team of talented software engineers in building cloud-based products using Lean/Agile methodologies.

Responsibilities include:

• Developing and mentoring software engineers
• Conducting performance reviews
• Ensuring good code quality practices such as pair programming and code reviews
• Creating and maintaining coding standards
• Providing architectural guidance and oversight to scrum teams
• Transitioning enterprise-wide services from legacy solutions to cloud-based solutions
• Understanding the technical limitations of Service Now

Required Skills & Experience:

• BS/MS degree in Computer Science, Engineering, or related field, plus 10+ years of software engineering experience
• Experience with WSDL, SOAP, JSON, RESTful services, and Web Service frameworks
• Expertise in building enterprise web applications using microservices, Back Ends for Front Ends, and Event-Driven Architecture
• Knowledge of Service Now SDLC, SCRUM, and Release Management modules
• Experience with Service Now Team Development, Update Sets, and Design Studio

Desired Skills & Experience:

• ITIL v3 certification
• Service Now Sys Admin Certificate
• Service Now Coding Certificate
• Service Now Implementation Certification
• Experience with cloud-based enterprise service management, especially Service Now
• Leading technical implementations in large enterprise settings
• Translating business requirements into technical cloud solutions
• Providing technical leadership for modernization projects
• End-user and stakeholder engagement, communication, and training
• Experience with Perspectium, Numerify, and other Service Now integration suites
• Experience with Automated Testing using Service Now frameworks
• Knowledge of Service Now Studio, Store, and Share programs

** Please share your updated Word copy of your resume.

*** I appreciate it if you refer someone suitable for this position.