Field Tech Support; Tier 1

Overview

We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel.

• Access Control & Credential Verification:
  Monitor and enforce site access using digital badging and credentialing tools; ensure all personnel are properly verified and compliant before entry; manage visitor access protocols, including temporary badging; maintain order and protocol at gates and turnstiles.
• Onboarding & Training:
  Train workers and subcontractors on platform usage; support documentation intake and digital account setup; educate workers on the use of temporary access credentials and vehicle passes; assist in multilingual onboarding when necessary; act as the first point of contact for on-site access or credentialing issues; troubleshoot minor technical concerns and resolve access mismatches; collaborate with centralized operations and support teams to resolve issues;
  
  follow a structured escalation path for unresolved matters.
• Customer Engagement & Field Feedback:
  Represent the platform and its values with professionalism and courtesy; address service-related concerns and provide clear communication; capture user feedback from the field to inform product improvement.
• Performance Expectations:
  Ensure consistent, protocol-compliant access to the job site; minimize delays through effective onboarding and training; rapidly respond to and resolve credential or access-related issues; uphold high standards of professionalism and customer service.

• Entry level

• Contract

• Information Technology

• Staffing and Recruiting

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