Modern Director

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Job Summary:

Sidley Austin LLP is seeking an Applications and Modern Work Director to oversee the operations and reliability of enterprise applications. This role involves leading projects, mentoring team members, and ensuring high-quality application delivery while driving strategic initiatives for digital workplace improvements.

Responsibilities:

• Provide leadership for Commercial-off-the-Shelf (COTS) and Cloud platforms supporting core foundational technology, including Messaging (Microsoft Exchange Online/Outlook), Remote access (Citrix and VPN), Desktop implementations, Document management system (Net Documents), and Desktop/Web Applications and their Integrations.

• Manage administration, maintenance, upgrade, and support activities for applications in collaboration with the Senior Portfolio Manager, IT Leadership team, and the PMO.

• Drive satisfaction by delivering quality applications and support with controlled and planned change management.

• Define and promote processes and procedures to improve the quality and stability of supported applications and user support.

• Oversee projects and requests led by team members, ensuring high quality and timely deliverables.

• Develop and maintain relationships with key administrative leaders and lawyers to confirm that the Operations & Support team is fulfilling their needs.

• Promote and prioritize user adoption and user experience of applications.

• Work with other IT leaders to prepare functional specifications, design documents, product evaluation and selection, and deployment plans collaboratively.

• Effectively leverage vendors of hardware, software, and related services critical to the efficient operation of the team.

• Create a culture of enablement to drive adoption and improve workforce digital dexterity.

• Develop a digital workplace strategy that reduces digital friction and improves the Digital Employee Experience (DEX).

• Deliver business-enabling technology by harmonizing devices, applications, and services.

• Ensure digital workplace services are compliant with company policies and relevant regulations and laws, including privacy, security, ethics, accessibility, and sustainability.

• Establish disaster recovery and business continuity plans for digital workplace technologies.

• Maintain currency on emerging technologies and platforms, guiding their assimilation, integration, and introduction to respond to business demands.

Qualifications:

Required:

• Bachelor's Degree in Computer Science, Information Technology, or related field.

• A minimum of 10 years of direct supervisory experience mentoring and developing IT staff.

• A minimum of 10 years managing IT systems, processes, and vendors.

• A minimum of 10 years in innovation, technology, and organizational change management experience.

• A minimum of 10 years in business stakeholder management experience working with and in cross-functional teams.

• Experience with vendor governance, including conducting RFPs and vendor service transitions.

• Proven ability to create business cases and ensure support from C-level executives and business partners.

• Proven financial management skills with operational budget tasks.

• Awareness of ways to measure DEX.

• Experience in strategic technology planning and policy development.

• Strong skills in Microsoft PowerPoint, Word, Excel, Exchange Online.

• Knowledge of Desktop as a Service and Virtual Desktop Infrastructure.

• Strong organizational skills

• Strong attention to detail

• Strong interpersonal communication skills

• Strong analytical and problem-solving skills

• Able to work harmoniously and effectively with others

• Able to preserve confidentiality and…