Helpdesk Technician

Please refer to Match SDG in your application

In a travel/adventure company like cowboy safari Company, the Helpdesk Technician acts as the first point of contact for all internal technology issues and a key support asset for staff working in the field (tours, safari sites, remote camps) and in the office. You will ensure that company devices (computers, tablets, smartphones), software (booking systems, communication tools, navigation apps) and network connectivity (remote sites, mobile hotspots) work reliably.

The goal is to enable guides, logistics staff and office teams to focus on guest experience and operations, without being held back by technology problems.

• Ability to work independently with remote/field staff, adapt to changing environments and sometimes provide support outside a regular office setting (which may apply when safari tours are underway).
• Optional but valuable: familiarity with helpdesk ticketing systems, remote support tools, basic networking knowledge, and perhaps certifications such as CompTIA A+ or similar.
• Problem-solving mindset: ability to analyse issues, determine root causes and propose practical solutions (often in dynamic or remote settings).