Senior Simulation Operations Specialist

* Oversees technical systems design, planning, policies, and support for all equipment and IT-related needs.
* Serves as an internal consultant and external liaison for simulation technology matters. Maintains knowledge of emerging technologies.
* In collaboration with others, develops, evaluates, and refines scenarios for simulation experiences to create a realistic learning environment.
* Trains simulation team members and faculty in the operational and technological aspects of simulation.
* Develops and implements workflow processes for efficient and streamlined management of simulation programs.
* Oversees appropriate maintenance and processes for repairs to existing equipment, including technology, manikins, task trainers, and the mobile ambulance, across the Simulation Center.
* Provides technical support and A/V setup during sessions as well as operational support of simulation software to ensure efficient operations needed to achieve session objectives.
* Conducts timely administrative duties such as answering emails, typing reports, entering basic data, and photocopying.
* Travels to off-site locations across the UChicago Medicine health system and serves as a liaison for the Simulation Center, cultivating strong partnerships.
* Supports adult learning principles and the learning experience for all center users.
* Serves as an active participant (i.e. imbedded actor) in simulation activities as needed.
* Actively participates in and leads continuous quality improvement of all center operations, always looking to improve efficiency and experience.
* Manages processes across technical team to promote quality data collection, procedures for equipment inventory, equipment usage, reservation tracking, preventative maintenance and repair logs, warranty management, productivity tracking, and survey data collection. and reporting, and research data management.
* Operates and maintains simulator technologies ranging from anatomic models and task trainers to screen-based simulation to full-body patient simulators and virtual reality surgical simulators.
* Brings a growth-mindset to all duties, actively learning new technologies and skills.
* Support the mission, vision, and goals of the UChicago Simulation Center.
* Develops and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate.
* Uses in-depth knowledge and experience to administer the delivery of services to program participants and/or beneficiaries such as communicating with programs sponsors and academic advising for undergraduate students.
* Performs other related work as needed.
* Operating and troubleshooting products and software, including Sim Man 3G, Sim Baby, Sim Junior, HAL, Super Tory and other advanced manikins.
* Experience as a technician supporting cadaveric and tissue labs.
* Familiarity with simulation software platforms such as Laerdal LLEAP and Gaumard UNI for session management, data collection, and performance evaluation.
* Experience working with human patient simulators.
* Experience managing others.
* Knowledge of human anatomy and physiologic states.
* Strong understanding of simulation-based education principles, including scenario planning and setup, debriefing tools, and learner-centered methodologies.
* Strong technical aptitude for maintaining, calibrating, and repairing medical simulation equipment to ensure reliability and accuracy.
* Excellent organizational, interpersonal, and professional communication skills.
* Knowledge of patient simulation services, technologies and applications.
* Knowledge of computer hardware equipment and software applications relevant to simulator functions.
* Knowledge of audio/video equipment and software for recording, duplication, mixing and editing.
* Proficiency in MS software applications (Outlook, Word, Excel, and PowerPoint), database management, and Internet utilization.
* Proficiency with both Macintosh and Windows operating systems.
* Ability to express technical information clearly and simply to non-technical persons.
* Ability to learn new software and hardware quickly and independently.
* Ability to assess, troubleshoot, and fix equipment failures in a timely fashion.
* Ability to work well under pressure, set priorities, and make critical decisions.
* Ability to maintain confidentiality regarding job assignments and sensitive issues.
* Ability to work with internal and external individuals from different disciplines and different levels of training.
* Strong written and verbal communication skills.
* Self-motivated and requires minimal supervision with the ability to work as a team member.
* Flexibility and adaptability to work varying hours/days/evening/weekends.
* Ability to balance multiple tasks simultaneously in fast paced environment.
* Excellent organizational and problem-solving skills to manage equipment inventories and resolve technical issues promptly.
* Work requires a…