Desktop Support Technician

** Department
* * Booth IT:
Service Management
** About the Department
** The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://(Use the "Apply for this Job" box below)..
** Job Summary
** The Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Microsoft Windows, Mac OS, applications, and mobile devices.
** Responsibilities
* ** Provides telephone and in-person technical support, problem-solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, and iOS.
* Supports Microsoft Windows classroom and student lab computers at the Chicago Booth Hyde Park campus as well as downtown campuses.
* Builds and tests new computer systems and software for faculty and staff.
* Evaluates and recommends new computer technologies to use in the Booth environment.
* Installs networking hardware and software.
* Advises end users on hardware and software purchases based on their requirements.
* Stays informed on technology trends and information resources to provide technology support and guidance.
* Escalates problems to ensure they are resolved in a timely manner.
* Provides second-level technical support.
* Provides support during normal shift hours, occasional Saturday shifts, and periodic on-call hours.
* Provides technical support primarily at the Harper Center in Hyde Park as well as occasionally at the Gleacher Center in downtown Chicago.
* Works autonomously within established procedures to provide technical support to end-users of PC, server, or mainframe applications and hardware. Manages day-to-day operations and projects for supported clients.
* Guides end-users through troubleshooting procedures. Performs upgrades to hardware and software, recommends systems modifications to reduce user problems. Maintains a troubleshooting tracking log to ensure timely resolution of problems. Ensures service level objectives are met for supported clients.
* Performs other related work as needed.
** Minimum Qualifications
***
* Education:

** Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
*
* Work Experience:

** Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
*
* Certifications:

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- **** Preferred Qualifications
***
* Education:

*** Bachelor's degree.
** Technical Skills or Knowledge:
*** Extensive knowledge of Windows and Macintosh operating systems.
* Extensive knowledge of personal computer hardware.
* Proficient in application software such as…