Associate, Operations

Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.

We're consulting done different. While others might say it, we live it—your success is our success.

We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.

When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.

We're ready to start generating your future today.

Associates in Point B’s Intelligent Operations – Automation & Modeling capability help clients improve performance by designing and delivering data-driven, technology-enabled solutions. You’ll work at the intersection of people, process, and technology—translating business needs into digital workflows and helping organizations modernize how work gets done. Associates have the opportunity to work with top clients of all types, from start-ups to Fortune 500 companies in various industries, including Healthcare, Life Sciences, Financial Services, Manufacturing, and Consumer Products & Retail.

• Participate in the automation development life cycle, including requirements definition, design, testing, deployment, and continuous improvement.
• Collaborate with clients to document and analyze business processes, identify automation opportunities, and translate business requirements into clear functional and technical specifications.
• Support discovery and feasibility assessments that quantify value, ROI, and risk for potential automation and AI use cases.
• Contribute to the design and configuration of process automation solutions using low-code, RPA tools, enterprise applications, and custom app development.
• Support data discovery activities by identifying, cleaning, and mapping process data across systems; understand how data inputs drive performance metrics and automation logic.
• Partner with analytics and data teams to validate data quality, lineage, and governance requirements for automation solutions.
• Configure, test, and deploy automated workflows; ensure alignment with client objectives and seamless integration with existing systems.
• Maintain comprehensive documentation—process maps, data models, technical specifications, and user guides.
• Support client enablement through training, communication, and adoption planning; help teams understand how automation and AI augment daily work.
• Participate in developing internal playbooks, reusable frameworks, and accelerators that strengthen Point B’s Intelligent Operations offerings.
• Partner with senior team members to research emerging technologies (e.g., copilots, generative AI, process mining, simulation) and bring insights into active engagements.
• Learn and grow by working alongside some of the best Operations and Process Improvement experts in the business, as well as Point B Solutions experts in other areas such as change management, org design, technology, strategy, mergers & acquisitions, data & analytics, and others.
• Exercise an entrepreneurial spirit and contribute to the firm’s growth as an employee-owner.

• 2+ years of management consulting and hands‑on experience in process automation, business process management, or a related field. Prefer candidates with experience with advanced analytics, machine learning, or artificial intelligence as applied to process automation.
• Technical
  
  Skills:
  
  Knowledge of process improvement methodologies and tools such as Lean Six Sigma. Functional knowledge of automation tools and technologies such as RPA (e.g., UiPath, Blue Prism, Automation Anywhere, Microsoft Power Platform, Appian, Celonis) and enterprise applications (ERP, CRM, etc.).
• Ability to work on‑site as requested
• Ability to work remotely
• Ability to travel up to 80%
• Ability…