Senior Learning ; LX Designer

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed sen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services.

Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Senior Learning Experience (LX) Designer is responsible for planning, creating, and maintaining digital learning solutions to support the learning and development of employees and the educational needs of the business. The Senior Designer supports the organization’s learning and development strategy, provides mentorship to the LX team, and guides their work.

• Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
• Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
• Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
• Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
• Works with subject matter experts and other resources to transform knowledge into learning solutions.
• Consults with stakeholders to gain commitment for implementing solutions.
• Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.
• Assesses and evaluates emerging learning technologies for adoption and integration.
• Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.

• Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
• Responsible for large-scale curriculum design and course mapping.
• Serves as Team Lead on collaborative projects.
• Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
• Utilizes needs analysis to address learning and performance gaps.
• Properly scope and define outcome-driven learning objectives.
• Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
• Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
• Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
• Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
• Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
• Proactively collects and incorporates feedback from leaders and stakeholders.
• Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
• Effectively organize content and deliverables in a logical and intuitive manner.
• Regularly QA test and debug learning content.
• Able to prioritize work based on business needs and pivot when organizational needs require it.
• Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
• Continuously evaluates, reports on, and improves existing…