End Point Technician

About Adtalem Global Education

Adtalem Global Education is a national leader in post‑secondary education and a leading provider of professional talent to the healthcare industry. We educate and empower students with the knowledge and skills to become leaders in their communities and to make a lasting impact on public health, well‑being and beyond. Through equitable access to education, nurturing student success, and expanding a diverse talent pipeline in healthcare, Adtalem is building a brighter future.

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set‑up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

• Timely installation and repair of computer system hardware, operating systems, software and peripherals.
• Timely installation and configuration of VOIP telephones.
• Provide onsite and offsite end‑user support.
• Set up and configure A/V equipment for meetings.
• Manage assigned service requests.
• Maintain inventory accuracy of computer hardware.
• Test new software and hardware for compatibility.
• Escalate high‑impact or VIP technology issues.
• Maintain and build positive customer relationships.
• Provide training on PC use, connecting to corporate network, and peripheral usage.
• Participate as a technical resource on large and small projects.
• Develop, document, and implement technology policy and procedures.
• Work closely across IT teams to ensure effective communication and project escalation.
• Complete other duties as assigned.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Bachelor's Degree BS/BA in Computer Science, Networking, or a related field.
• 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows
  7) in a Windows 2008 Active Directory environment.
• Experience using SCCM (MDT/OSD) for imaging PCs.
• Experience supporting off‑site end users via remote support tools (Log Me In  Rescue and Configuration Manager).
• Experience troubleshooting Macintosh OSX.
• Experience supporting mobile devices (Blackberry, Windows Mobile, Android, Apple iOS).
• Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
• Knowledge of hardware component repair (desktop, notebook, printer).
• Knowledge of major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
• Knowledge of Microsoft Exchange mailbox management.
• Strong customer service and excellent communication skills, with the ability to work effectively in a team environment.
• Strong analytical skills with demonstrated problem‑solving ability.
• Self‑starter with the ability to independently resolve problems.
• Ability to perform effectively in a fast‑paced environment with short timelines.
• Ability to maintain high quality of work while supporting multiple critical projects.

In support of pay‑transparency laws enacted across the country, the expected salary range for this position is between $18.70 and $32.86. Actual pay will be adjusted based on job‑related factors such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

• Health, dental, vision, life and disability insurance
• 401(k) retirement program + 6% employer match
• 15 days of paid vacation per calendar year
• 12 paid holidays + 2 floating holidays

Associate

Full‑time

Information Technology

Education Management

Chicago, IL

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation