Benefits Analyst Hybrid

Description

The Benefits Analyst I reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Benefits Analyst I is a subject matter expert on organizational benefits providing analysis, support, education, and training for employees and key stakeholders.

• Provide subject matter expertise on all benefit products and services.
• Provide analytical support and/or analysis of employee benefit plans as needed.
• Monitor benefits queue within the HR case management tool and identify trends. Handle benefit inquiries and complaints to ensure quick, equitable, courteous resolution.
• Maintain contact in person, and by phone or mail, with insurance companies, employees and beneficiaries to facilitate proper and complete utilization of benefits for all employees.
• Identify compliance issues/concerns, review plan amendments. Research plan issues and prepare to resolve in accordance with regulations.
• Remain proficient on legislative and IRS changes relative to plan regulations, procedure changes and mandated disclosures and ensure regulatory compliance not limited to distribution of required notices.
• Develop and maintain Benefits Communications content for Service Now and other intranet related content.

• Advise and educate employees on plan offerings and communication/support services available.
• Conduct training sessions including but not limited to New Employee or Physician Orientations, Open Enrollment Info Sessions, Department Meetings, integration educational sessions, and Lunch & Learns.
• Develop recommendations to establish new plans and/or make needed changes and/or process improvements to the current plan options.
• Provide advice, training, guidance, to Service Center Reps and HR Business Partners and collaborative support as needed to Payroll, IT & MyNM Service Center and HR Service Line on benefit related issues/concerns.
• Complete administrator and end user testing as needed for Benefits related system upgrades, integrations and annual Open Enrollment.
• Provide eligibility file feed support, audit interfaces, systems and benefit events to ensure accuracy, timeliness of payroll deduction if applicable.
• Complete tasks related to the transition of benefit plans for acquired or merged companies.
• Coordinate and implement new vendors and/or vendor transitions as needed and provide on-going vendor management support.
• Support benefit managers to conduct data analysis and work on projects as needed.

• Carry out special projects/initiatives and benefit related responsibilities as assigned.

Required:

• Bachelor’s degree in HR, Finance or Business or related field preferred or equivalent experience; AND
• 3-5 years of experience in HR/benefits management and project management
• Demonstrated project management and process improvement skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Intermediate proficiency with Microsoft Excel, specifically pivot tables and VLOOKUP’s.
• Intermediate proficiency in Microsoft Office Power Point.
• Demonstrated analysis and problem-solving skills.
• Strong organizational, time management and prioritization skills.
• Strong verbal and written communication skills.
• Ability to handle difficult, sensitive and confidential issues.
• Ability to travel to various sites as needed.

Preferred:

• Experience in the healthcare industry preferred.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and…