Director - Regional Human Resources Lead

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Director - Regional Human Resources Lead in the Enterprise will…

The Regional HR Leader (Business Partner) overseeing North and South America is a senior leader responsible for driving talent strategy and organizational effectiveness for approximately 4,000 employees in 19 offices located in the United States, Canada, Argentina, Brazil, Jamaica, and Guatemala. This role serves as a trusted advisor—and constructive challenger—to three Regional Managing Partners in the business and to others senior business leaders, bringing rigor, judgment, and independent perspective to talent decisions that materially impact ZS’ performance, client delivery, and leadership credibility.

The Regional HR Leader reports directly to the Chief People Officer and sits on the HR Leadership Team. This role leads and develops a team of HR business partners, HR generalists, staffing professionals and recruiting professionals, and acts as the primary conduit for all HR services provided to the Americas region. This role requires the credibility and judgment to embed best practices, elevate HR capabilities, and serve as a trusted advisor to senior leaders—constructively challenging decisions that may compromise performance standards, talent quality, or long-term firm health—while offering practical, value-creating alternatives.

Success in this role is measured by the ability to build and sustain a high-performance culture, strengthen leadership capability, and deliver business outcomes through people.

• Act as a thought partner to Principals, Associate Principals, and Managers in the Americas, providing clear, data-driven guidance on talent, performance, organizational design, and culture
• Translate ZS strategy, growth objectives, and market realities into a clear people and talent agenda that supports sustained competitive advantage through client impact
• Confidently challenge and push back on business leaders when requests are misaligned with core people practices, performance standards, or long-term talent strategy

• Drive a high-performance culture by strengthening personal development, performance management, real-time and actionable feedback, and accountability
• Partner with consulting leaders to pro-actively identify and resolve any ongoing underperformance, while ensuring that individuals and leaders receive clear, candid feedback to drive improvement and development
• Lead and drive a high-performance culture appropriate for a consulting business, including rigorous performance management, promotion, and rewards processes
• Reinforce a culture of accountability, feedback, and continuous development while maintaining high expectations for client impact and commercial results
• Model ZS values, ensuring they are embedded in leadership behaviors, talent decisions, and employee experiences

• Lead workforce planning and forecasting for the Americas to ensure that ZS has the right skills and capabilities for the future. With the business, identify work that can be delivered through AI vs. FTEs. Facilitate skill identification and revise job structures for success in an AI-enabled world
• Partner with recruiting leadership to ensure that ZS attracts, assesses, and hires top-tier talent aligned with performance expectations and ZS culture hiring. Ensure…