HR Shared Services Specialist

Job Title: HR Shared Services Specialist

Location: Chicago, IL

Industry: Education

Compensation: $22 – $29 per hour (based on experience)

Work Schedule: Monday–Friday, standard business hours (on-site or hybrid, depending on client policy)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group is partnering with an established education organization in Chicago seeking a detail‑oriented and customer‑focused HR Shared Services Specialist. This role offers the opportunity to support employees and HR team members in a collaborative, service‑driven environment.

The HR Shared Services Specialist will serve as a first point of contact for employee inquiries related to benefits, leaves of absence, and general HR policies. This individual will provide accurate information, ensure timely resolution of requests, and help maintain a positive employee experience through clear and professional communication.

• Respond to employee questions regarding benefits, FMLA, and leave programs in a timely and empathetic manner.
• Support the administration of employee benefits, including enrollment, changes, and eligibility verification.
• Coordinate with HR business partners and third‑party vendors to resolve complex employee issues.
• Maintain accurate documentation of cases and communications in HR systems.
• Assist with general HR inquiries such as payroll, onboarding, and policy clarification.
• Ensure compliance with company policies and applicable employment laws.

• 2+ years of experience in HR support, shared services, or employee benefits administration.
• Strong customer service and communication skills, both written and verbal.
• Working knowledge of FMLA, ADA, and general leave management processes.
• Proficiency in HRIS and ticketing systems preferred.
• Ability to manage multiple priorities while maintaining confidentiality and accuracy.

This is an ongoing contract opportunity with potential for extension based on performance and business needs.

• Opportunity to work with a respected educational institution.
• Collaborative and inclusive workplace culture.
• Competitive hourly pay and access to comprehensive benefits.
• Valuable experience in a dynamic HR operations environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.