Human Resources Operations Manager

Swoon is seeking an experienced and proactive HR Operations Manager to lead our HR Operations function and ensure seamless, compliant, and high-quality experience for employees. This role is central to building a best‑in‑class global HR operation, maintaining compliance, driving efficiency, and supporting a strong, engaging culture.

The ideal candidate excels in fast‑paced environments, is detail‑oriented, compliance‑focused, and passionate about improving efficient processes that support a growing organization. This role will:

• Serve as the primary escalation point and coverage resource for contractor onboarding, ensuring alignment with client compliance requirements and on‑time start dates
• Own successful and on‑time completion of client onboarding audits, maintaining an annual passing score above 95%
• Manage and delegate ownership of HR shared inboxes, ensuring employee and contractor inquiries related to onboarding, HR policies, and benefits are responded to within 24 business hours
• Review, manage, and ensure enrollment accuracy and annual compliance for Swoon’s health benefit programs across the U.S., Canada, and Mexico, as well as Swoon’s 401(k) Plan
• Lead, coach, and develop a team of HR Coordinators and HR Specialists, providing ongoing guidance, feedback, and development support
• Drive special projects focused on improving efficiency, strengthening compliance, and building a top‑notch global HR Operations team
• Own the internal employee lifecycle, including onboarding new hires, delivering required HR trainings, supporting leaders with performance management, and managing terminations and exit interviews
• Provide weekly and monthly reporting on HR team goals, performance, and on‑time project completion, taking a proactive managing‑up approach with leadership
• Actively engage in and support Swoon’s culture by planning, coordinating, executing, and attending company events across all offices

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience
• 5+ years of HR Operations or HR Generalist experience, including at least 2 years in a people leadership role
• Strong knowledge of HR compliance, onboarding workflows, and operational best practices
• Experience supporting multi‑country HR programs, with the U.S., Canada, and Mexico preferred
• Excellent communication, organizational, and problem‑solving skills
• Proven ability to manage high‑volume workflows and drive continuous process improvement
• Ability to work onsite in Chicago Monday through Wednesday

• Consistently meeting client onboarding deadlines and maintaining audit scores
• Efficient, compliant, and scalable HR processes
• Timely and high‑quality responses to employee and contractor inquiries
• Clear, accurate reporting that supports leadership decision‑making
• Strong participation in company culture initiatives and events