Sales Manager

BE LIMITLESS Do what you Love, Care for the World, Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4‑diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
We put the emphasis on our people and are extremely proud of our Vitality initiatives, offering a variety of wellness programs for our colleagues. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation. We have been named a Top Workplace by the Chicago Tribune for 8 years in a row.

Reporting to the Director, Group Sales, the Sales Manager is responsible for driving new and repeat business at the hotel. You are a natural relator and people person, passionate about selling incredible experiences for guests. You love networking and the thrill of exceeding goals – and you’ll be doing just that in an award‑winning hotel.

• Book 10‑75 rooms on peak days
• Confirm and review function details with clients prior to arrival
• Meet clients prior to departure to ensure all contract details were delivered and solicit future business
• Meet quarterly and annual sales revenue goals
• Negotiate new business within established booking parameters
• Maintain growth of existing accounts
• Partner with all hotel departments to assure a flawless customer program, including Event Services, Banquets, Culinary, and Front Office
• Obtain rooming list details and request deposits where applicable
• Establish parameters, negotiate prices, and confirm by written contracts; ensure all contract details are delivered and guests depart satisfied
• Maintain positive relationships with all guests, vendors, colleagues and the global sales network
• Solicit group and banquet business through execution of an action plan
• Participate in customer and promotional events within the hotel and trade related organizations
• Maintain accounts, contacts, activity and business details within the appropriate PMS applications
• Prepare weekly, monthly, quarterly and annual reports as required
• Balance operational, administrative and colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Perform any other tasks that may be assigned

• University/College degree and/or experience in a related discipline preferred
• Strong interpersonal and problem‑solving abilities
• Previous leadership experience within hospitality is an asset
• Guest‑focused with a passion for service excellence
• Works well under pressure in a fast‑paced and constantly changing environment
• Ability to multi‑task
• Strong selling skills, including negotiation and closing
• Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
• Excellent written and verbal interpersonal and communication skills
• Ability to work independently and prioritize responsibilities

• Salary range: $63,000 – $65,000, plus bonus eligible
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Extended Benefit Package