Sales Manager

Company Description

Swissôtel Chicago is a luxury 4‑diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives. We put the emphasis on our people and are proud of our Vitality initiatives, offering a variety of wellness programs for our Colleagues.

Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row.

WHAT YOU WILL BE DOING:

You are a natural relator and people person, passionate about selling incredible experiences for your guests. You love networking and especially the thrill of exceeding goals, and it just so happens you’ll be doing just that in an award‑winning hotel. The Sales Manager reports to the Director, Group Sales and is responsible for driving both new and repeat business at the hotel.

• Responsible for booking 10‑75 rooms on peak
• Confirm and review function details with clients prior to arrival
• Meet clients prior to departure to ensure all details of the contract were delivered and solicit any future business
• Meet quarterly and annual sales revenue goals
• Thrive within established booking parameters to negotiate new business
• Maintain growth of existing accounts
• Partner with all hotel departments assuring a flawless customer program, specifically Event Services, Banquets, Culinary, and Front Office
• Obtain rooming list details and request deposits where applicable
• Establish parameters and negotiate prices, confirming by written contracts. Ensure all details of the contract are delivered and guests depart satisfied
• Maintain positive relationships with all guests, vendors, colleagues and global sales network
• Solicit group and banquet business through action plan execution
• Participate in customer and promotional events within the hotel and trade related organizations
• Maintain accounts, contact, activity and business details within the appropriate PMS applications
• Prepare weekly, monthly, quarterly and annual reports, as required
• Balance operational, administrative and colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Any other tasks that may be assigned

• University/College degree and/or experience in a related discipline preferred
• Strong interpersonal and problem‑solving abilities
• Previous leadership experience within hospitality an asset
• Guest focused with a passion for service excellence
• Works well under pressure in a fast‑paced and constantly changing environment
• Ability to multi‑task
• Strong selling skills to include negotiation and the closing process
• Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
• Excellent written and verbal interpersonal and communication skills
• Ability to work independently and prioritize responsibilities

• Salary Range: $63,000 - $65,000, plus bonus eligible
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Extended Benefit Package

Come As You Are — imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or anything really.

We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU, then apply with us today and tell us about yourself!