Loyalty Ambassador

Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi‑Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago.

We are known for our quality and exceptional service. We only hire the best to ensure we continue our longstanding tradition.

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

This role cultivates a strong and loyal guest base by delivering exceptional, personalized experiences that encourage repeat stays. This position ensures a seamless and welcoming arrival and departure, supports a memorable stay, and serves as the primary point of contact for guests. Through prompt, courteous service and effective resolution of challenges at every stage of the guest journey, this role strengthens guest satisfaction and loyalty to the Omni brand.

• Build and maintain strong relationships with Select Guests and frequent Business Travelers, serving as their primary point of contact for hotel‑ and program-related questions.
• Create memorable, personalized experiences throughout each guest’s stay, including greeting Select Guests upon arrival and ensuring their needs are proactively met.
• Review daily arrival reports, guest profiles, special occasions, and historical preferences to anticipate and prepare for Business Travel and Select Guest arrivals.
• Ensure a warm, professional environment that encourages open communication and exceptional guest engagement.
• Arrange amenities and special touches through In‑Room Dining or other departments to elevate select guest and special‑occasion stays.
• Resolve guest concerns promptly while communicating needs or special requests to the appropriate departments.

• Serve as the main point of contact for day‑to‑day reservation needs of Business Travel accounts, including reservation requests, VIP arrangements, and traveler support.
• Execute Business Travel promotions and initiatives as directed by the Business Travel Manager.
• Identify and communicate leads for new or repeat business opportunities.
• Conduct bi‑weekly one‑on‑one calls with the Business Travel Manager to review acquisition opportunities and assess current Business Travel Select Guests.
• Plan and support quarterly Business Travel and Select Guest activation events.
• Promote the Select Guest loyalty program to non‑members, track enrollment goals, and reinforce program education with hotel teams.
• Conduct loyalty training for Front Office and other hotel associates and distribute monthly loyalty program updates to all departments.
• Maintain inventory of Select Guest program products and materials.

• Greet Icon and Champion members upon arrival when applicable and ensure all VIP arrivals are verified and prepared.
• Assign Select Guest, Icon, and Champion rooms and confirm room readiness, including conducting VIP room inspections.
• Act as liaison with the Catering Services team for group VIPs and key contacts.
• Assist with Front Office operations as needed, including checking in Champion‑level and above travelers whenever possible.
• Keep the General Manager informed of upcoming high‑profile arrivals and guest needs.
• Perform any additional duties assigned by Management.

• Consistently…